Category: exacqVision Client

My Client changed themes or prevents me changing the theme

Description Themes were added in ExacqVision Client version 8.04, permitting the Desktop Client to be customized to an operator’s preference. With the release of ExacqVision Client 19.03, new client installs defaulted to the Light theme in place of the Classic theme. Problem Explanation With updates made to the underlying ExacqVision Client code, on Windows systems… Continue reading My Client changed themes or prevents me changing the theme

Analytic Metadata Best Practices

With Artificial Intelligence being used more often users may notice a spike in the analytic metadata being processed and stored.  Here are our recommendations to manage this increase. Update exacqVision Server/Client Software Adjust Camera Settings Reduce DB retention period Disable Analytics Related Articles AESW-5987

Unable to Set StartTLS Email Notification Port

Description  The port drop down box will not allow you to change the port from SSL Port 465 to StartTLS Port 587. If selecting the StartTLS the port will not change to Port 587 which StartTLS uses. Product  exacqVision Client 23.03.0.0 Steps to Reproduce  When setting up an Email profile in the Email notification the… Continue reading Unable to Set StartTLS Email Notification Port

Enterprise Manager supports LDAP authentication with Azure Active Directory 

Azure Active Directory supports the LDAP interface when properly configured, and therefor LDAP can be used to sync the ExacqVision Enterprise Manager software with the Azure AD instance. Background Information: Lightweight Directory Access Protocol (LDAP) is an application protocol for working with various directory services. Directory services, such as Active Directory, store user and account… Continue reading Enterprise Manager supports LDAP authentication with Azure Active Directory 

Downgrading Exacq software or camera firmware must be escalated

Downgrading Exacq software or camera firmware must be escalated Exacq Software Version If for any reason a customer must downgrade an exacq software version to resolve an issue, you must gather all applicable data (Support diagnostics, Wireshark capture) and escalate to L3 even if the issue has been resolved by downgrading. Downgrading the s/w version… Continue reading Downgrading Exacq software or camera firmware must be escalated

Client Software is crashing when trying to create an event linking

Description:- The client Software crashes once trying to create an even link for the security integration, especially when selecting the DSC security integration alarm input. Solution:- This issue has been fixed on ExacqVision Client Ver23.03.106 and above ExacqVision Client version 23.03.106 can be downloaded Here

How To Crop Exported Video for Privacy

Support for cropping exported video was added in ExacqVision Desktop Client 7.8. The following steps require Client 7.8 or higher. If video is exported that contains some relevant content but also contains content that should not be distributed due to privacy concerns, it is possible to crop the exported video to specific dimensions that will… Continue reading How To Crop Exported Video for Privacy

Client Machine Suspect Tracking Button Stops Working

Description: If navigating from one suspect tracking area to another we found that the button for that next camera is not sustaining. You have to click on the button from the associations again in order to select the next camera to navigate to. Product: Found on Server Version 22.12 and 23.03 Workaround: Close the Client… Continue reading Client Machine Suspect Tracking Button Stops Working

2023-03 March Quarterly Release Training

ExacqVision Server Bug Fix – Fixed PTZ preset administration for custom users to create presets for analog cameras (AESW-4357) Bug Fix – Fixed monitoring RAID background tasks, like consistency checks and background initialization (AESW-4387) Bug Fix – Fixed reporting incorrect RAM, was displaying MB instead of GB (AESW-2498) Bug Fix – actipi – Reduce metadata… Continue reading 2023-03 March Quarterly Release Training