IMPORTANT: If you are already working with Support, or intend to open a Support case you will probably want to export and/or submit your Diagnostics, which include the System Logs and much more information about your system. The steps for this can be found in a separate article. See How to Submit Support Diagnostics<br><br> To… Continue reading Viewing and Exporting ExacqVision System Log Files
Category: exacqVision Client
Opening exacqVision Client on Separate Monitors Using Short Cuts with Client 9.2 and Earlier
If you are using exacqVision Client 9.2 or earlier and want to create a shortcut that allows your users to open the client to a predesignated camera view, event monitoring profile, or to specific monitors on a multi-monitor viewing station, you will need to create an XML file based on the client CLI documentation: If… Continue reading Opening exacqVision Client on Separate Monitors Using Short Cuts with Client 9.2 and Earlier
Default Windows User Accounts on Exacq Systems
When setting up a new Exacq system, the out-of-box experience will prompt you to create a default operating system account. This account will be given administrative privileges. Additional user accounts may be created using the Kiosk scripts available on the Desktop. Kiosk user accounts have restricted privileges. The Kiosk account is blocked from all operating… Continue reading Default Windows User Accounts on Exacq Systems
Panasonic NW502 JPEG versus H.264 Issue
If you connect to a Panasonic NW502 camera and the software displays JPEG while MPEG-4 is greyed out, you must enable H.264 video encoding. To do this, browse to the NW502 camera configurator and open the Image page. Then change the Video Encoding Format from MPEG-4 to H.264. <br>
Supported exacqVision Client Languages
The following languages are supported in exacqVision Client as of November 11, 2009: <br> NOTE: To view the client software in the target language, simply change the Windows language and then run the client software. <br> AfrikaansArabicChineseDanishDutch/FlemishFrenchFrench CanadianGreekHebrewHungarianJapaneseKoreanNorwegian (Bokmål and Nynorsk)PolishPortugueseRussianSerbianSlovakSloveneSpanish (Castilian)Spanish (Venezuelan)Spanish (Chilean)Swedish <br>
exacqVision Timestamp Format
All exacqVision video is timestamped in UTC, so there is no ambiguity as to the absolute time when the video was recorded. When exporting video, the time zone of the system on which the video was recorded is not stored. Starting with exacqVision version 3.4, two features were added to make this more transparent to… Continue reading exacqVision Timestamp Format
Temporary File Location
The ExacqVision Client creates temporary files to locally store searched audio, video, and exported files. Temporary files are created in a directory specified by an environment variable. The following environment variables are searched in order to determine the path: TEMPDIR, TMP, TEMP, USERPROFILE. On systems built after May 2018, these environmental variables usually point to… Continue reading Temporary File Location
Validating ExacqVision Video (also known as Watermarking or Authentication)
The validation standard used in ExacqVision is known as HMAC, for Hashed Message Authentication Code, and uses a cryptographic hash and secret cryptographic key. HMAC is used by ExacqVision to verify the integrity of exported video. The ExacqVision Client software calculates and writes out the message authentication code (MAC) during file export. The ExacqVision ePlayer… Continue reading Validating ExacqVision Video (also known as Watermarking or Authentication)
Changing the Default Export Location
On a Windows-based Exacq NVR, video exported from the exacqVision Client is saved by default to the “exacqVision Files” directory in Documents for the current Windows user. A Windows user logged as a Kiosk user, or logged in to a restricted operating system account cannot select a different directory when saving the exported file, but Windows… Continue reading Changing the Default Export Location