Category: exacqVision Client

exacqVision Installation Fails Because Existing exacqVision Client Instance Remains Open

All instances of exacqVision Client must be closed before successfully upgrading a client installation. The installer normally detects these instances and prompts the user to close them before proceeding. <br> If an exacqVision Client installation is configured to receive VideoPush information from another client, the exacqVision installer will not detect the open client instance. This… Continue reading exacqVision Installation Fails Because Existing exacqVision Client Instance Remains Open

Replacing a Drive on an exacqVision System with an LSI RAID Controller

It is considered best practice to periodically check the health and status of exacqVision storage devices. If a device has failed, this guide explains the steps needed to replace that device using exacqVision Client and LSI MegaRAID Storage Manager. <br> Identify and Replace the Failed Drive <br> Add the New Drive to the Array <br>… Continue reading Replacing a Drive on an exacqVision System with an LSI RAID Controller

Installing Third-Party Software Fails in Windows Embedded (Installer Service Error 1719)

Some third-party programs cannot be installed in Windows Embedded because the Windows Installer service fails to start (error 1719). This usually occurs with programs that change the registry in conjunction with other third-party software, such as anti-virus programs. As a workaround, you can start the service manually, install the program, and then stop the service.… Continue reading Installing Third-Party Software Fails in Windows Embedded (Installer Service Error 1719)

VideoPush Timeouts

If your client has never been configured as a VideoPush receiver, you will receive a timeout whenever you try to send a VideoPush. As a workaround, select Enable Receiving Display on the Client page on the sending client. You can then disable the option again, if desired. After enabling it at least once, any VideoPush… Continue reading VideoPush Timeouts

Why Does the Subscription End Date Change When I Add Licenses?

Every new camera license comes with a one-year software subscription agreement (SSA). Because all licensed cameras must have the same subscription end date, a portion of that one-year subscription is used to match the end date of the existing cameras. Any remaining portion of that one-year SSA is then divided equally among all licensed cameras.<br>… Continue reading Why Does the Subscription End Date Change When I Add Licenses?

Migrating from HDVR to ExacqVision (Legacy)

Features gained by upgrading from HDVR to exacqVision: The Exacq 6.0 Bundle installer consists of three components: This HDVR replacement bundle installer requires user intervention to complete the process. This document includes procedures for each component’s installer. After the HDVR installers are replaced with the exacqVision installers, use exacqVision versions for all future installations. NOTE: After… Continue reading Migrating from HDVR to ExacqVision (Legacy)

exacqVision Multistreaming on Illustra 825 Fisheye Cameras

If you want Stream 1 on an Illustra 825 Fisheye camera to be anything other than Fisheye, you must change it in the camera’s web browser. If you have aready configured multistreaming on the camera in exacqVision Client, you must delete the multistreams before changing Stream 1 in the browser.<br> The following stream combinations are… Continue reading exacqVision Multistreaming on Illustra 825 Fisheye Cameras

Configuring Views that Change Based on Events

Introduction A useful feature of exacqVision Client is to automatically switch to a view that highlights an event in progress. This can be configured two slightly different ways in exacqVision Client: <br> Configuration Steps Each of these methods are explained in the following sections. Configuring Event Monitoring using a Default View and the Event Monitoring… Continue reading Configuring Views that Change Based on Events