Category: exacqVision Client

Motion Detection Not Working with Illustra Flex Gen2 Models

Symptom: Illustra Flex Gen2 camera models are not displaying motion, input trigger or analytic events.  <br> Problem: Camera firmware is not supporting HTTPS correctly. The default settings for the camera disable the HTTP connection for metadata events.  <br> Solution: Within the camera’s web interface set the following parameters: HTTP/HTTPS has to be set to ‘Both’… Continue reading Motion Detection Not Working with Illustra Flex Gen2 Models

Opening exacqVision Client on Separate Monitors Using Short Cuts with Client 9.4 and Higher

In some installations users may want to allow users to automate the process of opening multiple client instances on different monitors of a workstation. This article details the steps to create an XDV file that will open the client to the configuration of your choice. Click the exacqVision logo in the top-right corner of the client… Continue reading Opening exacqVision Client on Separate Monitors Using Short Cuts with Client 9.4 and Higher

Changing the Kiosk User Language On Ubuntu/Linux

Systems built by Exacq with Ubuntu 16.04 and higher will have an ‘Exacq Kiosk User’ icon on the administrator’s Desktop. More details on Kiosk users can be found at KB:22542. Click to run this program. There should be no users listed here when you begin. If there are already Kiosk user accounts created, the following configuration… Continue reading Changing the Kiosk User Language On Ubuntu/Linux

How to Configure No Close Client Usage

Beginning with version 9.4, the exacqVision Desktop Client offers the ability for administrators to prevent users from deactivating an Event Monitoring profile.  In previous versions, when an Event Monitoring profile was active a user could accidentally deactivate the profile by navigating away from it or by closing the client window. With Client 9.4 or higher,… Continue reading How to Configure No Close Client Usage

M-Series Translations

1.  Start LXTerminal. 2.  Change to admin user.      su admin 3.  Change to the admin home directory.      cd 4.  Download and execute the m-series script from translations server. curl -fsSL https://translate.exacq.com/m-series.sh | sh 5.  Progress messages will scroll as the script executes. The last will be about installing the m-series lang. <br> Enable Translations The process… Continue reading M-Series Translations

Axis cameras may stop detecting motion on firmware update

Axis is making the transition on the camera motion detection engine from VMD1 to VMD4. VMD1 is the motion detection engine that Axis plugin has been supporting. Starting with camera Firmware 6.50, motion detection application VMD4 is pre-installed on the camera. Compatible Cameras with earlier firmware versions could also load VMD4 application and get the… Continue reading Axis cameras may stop detecting motion on firmware update

Why do we enforce password complexity ?

Why do we enforce this complexity? As the threat from cyber-attacks continues to rise, cyber-protection measures have become critical to combat these threats. Like many other technology leaders, Exacq has implemented the use of complex passwords as one measure to combat potential cyber-attacks.Password cracking programs are one of the tools hackers use to gain unauthorized… Continue reading Why do we enforce password complexity ?

Exacq Software/Service Connections Diagram

This diagram illustrates how the various Exacq applications work together and the ports used to communicate. Internal (LAN) Remote (WAN) In cases where external users plan to connect for remote monitoring, you will may need to configure port forwarding on your router to allow traffic on those ports to pass through. exacqVision provides several ways… Continue reading Exacq Software/Service Connections Diagram

Why is my exported video shorter than the search length?

When exporting video, from time to time you may notice that the length of the exported AVI or MOV file is slightly shorter than the video you marked in the client to be exported. <br> This occurs because when the video from the client is transcoded to a different format the length is determined by… Continue reading Why is my exported video shorter than the search length?