*** For Internal Use Only *** Reference:KB 30471 – exacqVision Video File Naming FormatKB 34409 – exacqVision IP Plugin IDs Search results are tied to a specific IP Camera Plugin and the specific device number for the camera being searched. It is possible to rename the video files (.ps and .psi) to get the old… Continue reading Re-associating Searched Video to a Different Plugin and Device
Category: exacqVision Client
LC Client or Operating System freezing
Description LC’s with the ASRock H110M-ITX motherboard may show the video images freezing, followed by a freeze of the Operating System. Workaround 1 Set VGA acceleration to noneNote that this also means GPU decoding is disabled Workaround 2 Install 9.4 or higher clientInstall libegl1-mesasudo apt-get install libegl1-mesaThis should already be included on systems with the… Continue reading LC Client or Operating System freezing
LC Client / System Locks Up
Symptom: Client on LC freezes, followed by eventual lockup of the operating system. <br> Problem: Seen on Linux 16.04 systems with Server/Client versions 9.0 through 9.4 due to the OpenGL implementation. <br> Solution: Option 1: Disable GPU decoding then set VGA acceleration to ‘None’. Option 2: Install 9.4 or higher clientInstall libegl1-mesa sudo apt-get install… Continue reading LC Client / System Locks Up
Failure to search audio from a device with expiration rule, when “preserve audio” is checked
Symptom: Search and Export do not appear to contain audio. <br> Problem: When searching audio and video together from the same device when the video has an expiration rule applied and the ‘Preserve Audio’ checkbox is enabled, you cannot get the audio frames. <br> Solution: If using a client on a machine other than the… Continue reading Failure to search audio from a device with expiration rule, when “preserve audio” is checked
Primary DNS Shown as 0.0.0.0 on Linux Server Configured for DHCP
Symptom: On a Linux system configured for DHCP the exacqVision Client network settings page displays 0.0.0.0 as the primary DNS. <br> Problem: This is may be cosmetic, the actual primary DNS for the server should be correct IF a primary DNS is assigned from the DHCP server. <br> Solution: Update the exacqVision Server to version… Continue reading Primary DNS Shown as 0.0.0.0 on Linux Server Configured for DHCP
Legacy Authentication disabled by default on new installations
Description “Legacy Authentication” refers to the less secure connection methods used prior to our current authentication mode introduced in exacqVision Server/Client version 6.8. This article explains how to enable legacy authentication mode, so newer clients using advanced authentication methods can connect to older server software versions. Product Steps to Reproduce Expected Results Actual Results Solution Workaround… Continue reading Legacy Authentication disabled by default on new installations
Line Expected Mac Client Error
Problem When opening the Mac client the user sees an error dialog box appear stating something similar to “file, line X: ‘-‘ expected”. This is caused by a corrupted client configuration. <br> Steps to fix Close the exacqVision client.Open “Finder” from the Mac desktop.From the desktop menu bar, open the “Go” menu and select “Go… Continue reading Line Expected Mac Client Error
Browser Client behavior with privacy mode
Description Most modern browsers provide a privacy mode for viewing web sites (e.g. “Incognito Mode” for Chrome, “Privacy Window” for Firefox, “InPrivate Window” for Edge). These privacy modes all operate on the same core principles, by not allowing any data generated by that browser window to persist once it is closed. The web client stores… Continue reading Browser Client behavior with privacy mode
Client restart due to Intel drivers
There is an issue with Intel drivers on Linux systems where customers might call in regarding the client closing or restarting with any of our Linux hardware, but most likely with LC and G-Series PoE is where we’ve seen it. The issue is documented in #d19225. You can tell that this issue is happening because you… Continue reading Client restart due to Intel drivers
Axis plugin motion detection alarm event might not expire
Description Setting a Record Video via Video Motion Event will not clear on an Axis Q6114-E camera running Edge software. <br> Tested Version Edge 7.6.1.93449Firmware 6.20.1Client 7.6.4.94409 <br> Platform Edge <br> Steps to reproduce Set a Motion Window on the camera via the ClientConfirm Motion Detection is functionalCreate a new Event in Event Linking –… Continue reading Axis plugin motion detection alarm event might not expire