Description The ePlayer shortcut is missing from the menu. The player is still there and can be launched from the command line <br> Version Introduced 7.9.20 <br> Platform Linux <br> Steps to reproduce Install client deb <br> Expected result ePlayer shortcut under Exacq menu <br> Actual result Only client shortcut under Exacq manu <br> Work… Continue reading Missing ePlayer shortcut on Linux
Category: exacqVision Client
Exports to Exe will error with -4
Description Exports to exe will fail to run correctly <br> Version Introduced 8.0.0 <br> Platform Windows ePlayer <br> Steps to reproduce Export exe from the client, server, or web serviceRun exported exe <br> Expected result – Export plays correctly <br> Actual result – Error -4 is displayed. <br> Work Around – Downgrade to 7.8– Install trunk build… Continue reading Exports to Exe will error with -4
Frequent Restarts on Linux Systems Archiving over Slow Network
Linux-based exacqVision servers could reboot frequently in certain conditions: Linux operating systemActive hardware monitoringArchiving over a slow network (WAN or other network with limited resources) This issue was fixed in version 6.3.33.65575, and it is available in public release 6.4. To work around this issue in affected versions, complete the following steps to configure an… Continue reading Frequent Restarts on Linux Systems Archiving over Slow Network
Throttling Issues After Changing the Storage Configuration on an exacqVision System
Before troubleshooting an exacqVision system that is experiencing throttling, it is important to know how the software writes video to the disk. <br> Each time PSFPI attempts to open a record stream, the disk volumes are checked for available space. The available space is determined by adding 1GB to the currently used space. The volume… Continue reading Throttling Issues After Changing the Storage Configuration on an exacqVision System
Video Displayed in Only One Video Window in Multi-window Layout in Linux (OpenGL Issue)
An old exacqVision system with Supermicro C2 installed has been seen to display video in only one of 16 video panels in 4×4 mode. Changing the VGA Acceleration mode from Auto to None resolved the issue.
Enabling Legacy Authentication Mode
*** INTERNAL USE *** With the introduction of the new Authentication mode in exacqVision Client and Server 6.8, the temporary admin password no longer works. However, exacqVision Client includes a way to run in Legacy mode, thus enabling the temporary admin password. <br> This procedure should be used only by Exacq Technical Support. Double-click on… Continue reading Enabling Legacy Authentication Mode
Using NFS Protocol for Archiving
Archiving using NFS protocol instead of SMB protocol is possible starting with exacqVision Server 6.9.11 and exacqVision Client 6.9.14. However, the following steps might be required to enable NFS archiving functionality. NOTE: Existing archive target configurations cannot be changed to use NFS. In those cases, a new archive target configuration must be created. Linux Install the… Continue reading Using NFS Protocol for Archiving
exacqVision Compatibility with 4K Resolution Monitors
Many large modern monitors and televisions have a horizontal resolution of 4,000 (4K) pixels. When using certain interfaces to display video, 4K resolution is either unsupported, or it can be displayed only at a refresh rate of only 30 Hz, resulting in choppy video. However, 4K resolution can be displayed at 60 Hz over interfaces… Continue reading exacqVision Compatibility with 4K Resolution Monitors
Samsung SNB-3002 Camera Allows Only Motion Non-detection Areas
Symptom Samsung SNB-3002 cameras allow you to define non-detection motion areas. This is the opposite of most Samsung cameras, which allow you to define detection areas. There is no indication in exacqVision Client that an SNB-3002 camera motion window defines non-detection areas. <br> Workaround When using exaqVision Client to configure a motion area for an… Continue reading Samsung SNB-3002 Camera Allows Only Motion Non-detection Areas
Axis Digital Autotracking
What is Axis Digital Autotracking? It is an automatic tracking of moving objects. For a detailed explanation and a list of Axis devices that support this feature, go to http://classic.www.axis.com/products/autotracking/index.htm. <br> Axis Digital Autotracking Feature Support exacqVision 7.0 (scheduled for June 2015) adds support for the Axis Digital Autotracking feature. <br> Is it enabled by default?… Continue reading Axis Digital Autotracking