Category: exacqVision Client

eDVR Video Playing Frames Out of Order Causing Stuttering

Issue: With live stream or playback video generated by the eDVR board set to MPEG4, the Client plays frames out of order resulting in stuttering video. Description: The video stutters — playing new frames, then older frames, creating a very jerky display effect. The video clip was MPEG4 with B frames. This seems to be… Continue reading eDVR Video Playing Frames Out of Order Causing Stuttering

2021-09 September Quarterly Release Training

Feature: Client – Enhancement – Restricted view windows. – #21926Server – Feature – Restricted view windows. – #22863Exports only allowed for .psx and .exeRequires password to hide – on a timer (5 minutes) Client Enhancement – macOS – Force client into dark theme to match OS setting.Enhancement – Ability to password protect and encrypt exe… Continue reading 2021-09 September Quarterly Release Training

Linux exacqVision Client Crashes Experienced When Using VM Desktop Joystick Controller.

Ubuntu Linux desktop exacqVision Client crashes experienced when using VM Desktop Joystick Controller. Rapidly pressing multiple keypad buttons (and/or possibly disconnecting the Joystick USB cable) may result in intermittent buffer overruns and random crashes of the client.

Unable to set archiving schedule

If all of the boxes for the camera are greyed out for a camera on the Schedule page under Archiving… Check to verify in the Exacq Client under Storage you DO NOT have a Expiration Configuration rule set; if you do remove it. Then go back to the Archiving Schedule page and select your cameras… Continue reading Unable to set archiving schedule

Troubleshooting Motion Not Supported

If you run in to an Exacq system where it says “Motion Not Supported” there are several camera manufacturers where you have to Enable Motion in the Web GUI of the device; as well as setting it in Exacq Client software. It will be listed under something like Analytics>Motion or Alarms or Motion.

Search for Serial Data unexpectedly fails to return results

Description When set to record, exacqVision Server stores serial data in a database called pospi.db Default locations are: After verifying that serial data is configured correctly and data is being received if searches fail to return results for serial events check the exacqVision Server logs for entries similar to the following. These messages are indicating… Continue reading Search for Serial Data unexpectedly fails to return results

Exporting Video to a Network Share

In order to export to a network drive, you first have to Map it. To Map a Network drive go to File Explorer in Windows. 1. Open File Explorer from the taskbar or the Start  menu, or press the Windows logo key  + E. 2. Select This PC from the left pane. Then, on the Computer tab, select Map network drive.  3. In the Drive list, select a drive letter.… Continue reading Exporting Video to a Network Share

How do I find my hostname for Exacq Cloud-Integrated Service Portal

Someone asks, “What is my FQDN, Hostname or IP Address I need to put in to my Firewall for Exacq Cloud-Integrated Services Portal to work correctly?” It is the customers URL they access for the Integrated Services Portal https://exa001.exacq.net the part in BOLD is specific to them and starts with three letters and followed by… Continue reading How do I find my hostname for Exacq Cloud-Integrated Service Portal