Category: exacqVision Client

License Key Error – Server rejected license upgrade. Please fix and try again

Description When importing a License from File or Exacq.com and “Server Rejected License Upgrade. Please Fix and Try Again.” error box appears. Products exacqVision ServerexacqVision ClientexacqVision Web Server Steps to Reproduce Open exacqVision Client Go to Server drop down and select select Configure System On System Tab click import button:Select From File if downloaded License… Continue reading License Key Error – Server rejected license upgrade. Please fix and try again

Installer Not Signed or The Signature is Corrupt or Invalid

Description  If the DigiCert Trusted Root G4 Certificate is missing, exacqVision Software updates downloaded from exacq.com or initiated within exacqVision Client, will report a signature error. Products  Steps to Reproduce  Expected Results  Actual Results  Solution

2022-09 September Quarterly Release Training

*There appears to have been a slight bug in the presentation recording where the video recording did not capture the videos being played on the screen. The links below will provide access to the PowerPoint file and individual demonstration videos. ExacqVision Server Bug Fix – Removed limit of 256 devices displayed for Access Control plugins,… Continue reading 2022-09 September Quarterly Release Training

Client Settings File Location

Windows 7/10:  C:\Users\%username%\AppData\Roaming\edvrclient\edvrclient.xmlWindows XP:  C:\Documents and Settings\%username%\edvrclient.xmlUbuntu:  ~/.edvrclient.dir/edvrclient.xmlMac:  /Users/%username%/Library/Application Support/edvrclient/edvrclient.xml Replace %username% with the user account name. <br> Each operating system user account maintains separate settings for its exacqVision Client. The settings stored include usernames, passwords, and network addresses required for exacqVision Client to access exacqVision Servers, as well as settings configured on the Client… Continue reading Client Settings File Location

SSA Subscription Expiration Indicator

Title SSA Subscription Expiration Indicator Description When the license expires for an exacqVision Server, the software continues to function, and you will see an Indicator letting you know that your SSA (Software Subscription Agreement) has expired. By default, any user with a user role of ‘Full Admin’ or ‘Power User’ will see this indicator. Product … Continue reading SSA Subscription Expiration Indicator

M-Series Embedded exacqVision Client Differences

Description  The following is a list of differences that will be found when comparing the exacqVision Client running on an M-Series server and that of the client running on any other machine. Product  Embedded exacqVision ClientexacqVision M-Series Solution Important:  These differences only apply to the exacqVision Client running on the M-Series itself!   If you… Continue reading M-Series Embedded exacqVision Client Differences

How to Create a Video Wall in exacqVision Using VideoPush

Description  The following instructions and resources can be used to configure a Video Wall using VideoPush in exacqVision. Product  Solution Enable Video Push Video Push must be enabled for each client which will be part of the Video Wall. Layouts If one of the provided templates does not reflect your video wall configuration, use Layouts… Continue reading How to Create a Video Wall in exacqVision Using VideoPush