Category: exacqVision Integrations

Live Chat – Overview

Live Chats Live chats are being introduced to provide our customers “users” another method to quickly access technical support.  It provides a more rigorous and regimented vetting process, quickly guiding users to the information they need before requiring the assistance of a Live Chat operator. An automated Bot will guide Users through a series of… Continue reading Live Chat – Overview

Live Chat – Access and Settings

Title Live Chat – Access and Settings Description  This Knowledge Base Article contains information regarding the recommended intercom account settings for Exacq Live Chat operators. Accessing Intercom https://app.intercom.com Note:  You should have received an invite to initially setup an account, if not please contact your manager. Intercom Support Forum For answers to questions and information… Continue reading Live Chat – Access and Settings

CCure 2.80+ Reporting Excessive Video Loss Alerts from Exacq Servers

Description Several customers have reported that exacqVision Servers are spamming the CCure Server with video loss alerts. Product  exacqVision ServerCCure9000 Solution  Investigation of the exacqVision Servers show that no Video Loss events were logged.  The Journal View in CCure reports:  “Video Loss alert ended for exacqVision/HDVR Video Camera ‘%CameraName%’ on exacqVision/HDVR Video Server ‘%ServerName%'” In… Continue reading CCure 2.80+ Reporting Excessive Video Loss Alerts from Exacq Servers

Illustra Camera Firmware Downgrades

Title Illustra Camera Firmware Downgrades   Description  Once updated Illustra camera firmware cannot be downgraded.    Product  Illustra Notice  Previous versions of Illustra camera firmware are not available (nonnegotiable). Therefore, downgrading or rolling back to a previous firmware version should not be recommended or suggested as a troubleshooting step. If there appears to be a… Continue reading Illustra Camera Firmware Downgrades

DMP intrusion panel XR550 requires 8 characters and all capitalized

Description Refer to ​#d17458. Apparently, DMP intrusion panel model XR550 requires the remote key to be 8 characters long, all capitalized. If your remote key is less than 8 characters, you need to enter trailing spaces into exacqVision to get 8 characters. If your remote key contains any lower-case characters, you need to enter capitals into… Continue reading DMP intrusion panel XR550 requires 8 characters and all capitalized

Moving an existing IP Camera From One Plugin to Another

Title Moving an existing IP Camera From One Plugin to Another in exacqVision Description  Introduced  in exacqVision Client 19.12 we now have the ability to change an existing IP camera from one plugin to another, automatically locate and rename existing video files, ensuring that previously recorded video will be associated with the new plugin. Product  exacqVision… Continue reading Moving an existing IP Camera From One Plugin to Another

exacqVision S2 OVID Driver for Linux Fails to Install

Description  The exacqVisionOVID.deb file available at https://exacq.com/reseller/exacqVisionOVID.deb fails to install on both Ubuntu Linux 18.04 and 20.04.  Product  Steps to Reproduce  Expected Results  The OVID package installs successfully  Actual Results  The install fails with the following error.  Solution Run the following commands.   NOTE:  ./cfgedit still fails to work but caja can be used to edit ovid.ini  See trac Ticket #23269 for… Continue reading exacqVision S2 OVID Driver for Linux Fails to Install