NOTE: If you are experiencing trouble with motion recording using an Illustra camera on Exacq, please also refer to the following article, HERE. If you are attempting to confirm that motion detection is being sent from an Illustra camera to the VMS with Wireshark: 1. Be sure you are connecting to the camera via HTTP.… Continue reading Wireshark Illustra Cameras for Motion Detection
Category: exacqVision Integrations
2022-06 June Quarterly Release Training
ExacqVision Server Bug Fix – Fixed issue preventing DMP device from being deleted Bug Fix – Fixed plugins that could potentially cause system stall during shutdown Bug Fix – Fixed problem wherein adding Illustra devices with Onvif caused flood of configuration messages to logs Bug Fix – Fixed problem with SSO if AES encryption enabled… Continue reading 2022-06 June Quarterly Release Training
Live Chat – Overview
Live Chats Live chats are being introduced to provide our customers “users” another method to quickly access technical support. It provides a more rigorous and regimented vetting process, quickly guiding users to the information they need before requiring the assistance of a Live Chat operator. An automated Bot will guide Users through a series of… Continue reading Live Chat – Overview
Live Chat – Access and Settings
Title Live Chat – Access and Settings Description This Knowledge Base Article contains information regarding the recommended intercom account settings for Exacq Live Chat operators. Accessing Intercom https://app.intercom.com Note: You should have received an invite to initially setup an account, if not please contact your manager. Intercom Support Forum For answers to questions and information… Continue reading Live Chat – Access and Settings
Exacq Facial Matching
Axis D2110-VE Security Radar Integration Guide
CCure 2.80+ Reporting Excessive Video Loss Alerts from Exacq Servers
Description Several customers have reported that exacqVision Servers are spamming the CCure Server with video loss alerts. Product exacqVision ServerCCure9000 Solution Investigation of the exacqVision Servers show that no Video Loss events were logged. The Journal View in CCure reports: “Video Loss alert ended for exacqVision/HDVR Video Camera ‘%CameraName%’ on exacqVision/HDVR Video Server ‘%ServerName%'” In… Continue reading CCure 2.80+ Reporting Excessive Video Loss Alerts from Exacq Servers
Illustra Camera Firmware Downgrades
Title Illustra Camera Firmware Downgrades Description Once updated Illustra camera firmware cannot be downgraded. Product Illustra Notice Previous versions of Illustra camera firmware are not available (nonnegotiable). Therefore, downgrading or rolling back to a previous firmware version should not be recommended or suggested as a troubleshooting step. If there appears to be a… Continue reading Illustra Camera Firmware Downgrades
DMP intrusion panel XR550 requires 8 characters and all capitalized
Description Refer to #d17458. Apparently, DMP intrusion panel model XR550 requires the remote key to be 8 characters long, all capitalized. If your remote key is less than 8 characters, you need to enter trailing spaces into exacqVision to get 8 characters. If your remote key contains any lower-case characters, you need to enter capitals into… Continue reading DMP intrusion panel XR550 requires 8 characters and all capitalized
Adding a Louroe Digifact IP Microphone to ExacqVision Server
Title Adding a Louroe Digifact IP Microphone to ExacqVision Server Description How to integrate with a Louroe Digifact IP audio device to your ExacqVision Server. Product Solution Refer to the following integration guide.