Symptom: Edge recording non-functional. <br> Problem: On the Illustra 610 model, recording does not function when using exacqVision Edge version 9.5.25 through 9.6.2. This does not affect the Illustra 825. <br> Solution: Update Edge to version 9.6.6 or higher. <br>
Category: exacqVision Integrations
How to Create a User in Kantech for Security Integration with exacqVision
Configuring an Operator to Receive Events from the EntraPass server 1. Login to the Workstation using installer credentials.2. Add a new Workspace (System > Workspace). a. Select all applications, gateways, controllers, doors, relays, and inputs under their respective tabs. The screenshots below show the workspace permissions for the ‘exacqws’ workspace.… Continue reading How to Create a User in Kantech for Security Integration with exacqVision
Vivotek Xarina Edge Server Unlicensed
Symptom: Client displays bad license on Edge Server. <br> Problem: Updating or new install of Edge Server to 9.2 on Vivotek Xarina devices shows the Edge Server as unlicensed. MAC address displayed as ’02-AB-CD-AB-CD-EF’, which is invalid. <br> Solution: Update to Edge version 9.4. If license is expired and does not allow use of 9.4,… Continue reading Vivotek Xarina Edge Server Unlicensed
ExacqPacq16 – Service Pack for exacqVision Systems running Ubuntu 16.04.
Several changes and fixes to the exacqVision Ubuntu 16.04 image have been rolled into a single installer – ExacqPacq16. Information regarding the changes and the version that were included are available below. You can check the current Image version and what exacqpacq16 versions (if any) on your Linux machine by running the following in terminal:… Continue reading ExacqPacq16 – Service Pack for exacqVision Systems running Ubuntu 16.04.
Steps for changing the Company Name in Kantech post-install
The following steps as outlined by Kantech support and apply to all versions.The company name is configured only during the installation of the applications, once is installed it cannot be modified from the software.This is the procedure to change the company name that will display on the reports executed from Server workstation, Additional workstation or… Continue reading Steps for changing the Company Name in Kantech post-install
Older Panasonic cameras cause Live555 server crash
There is a potential for discontinued cameras from Panasonic (i.e. WV-NS202A and WV-NW484) to cause the exacqVision server service to crash and thus reboot the system. This can be alleviated by: Disconnect the camera from the exacqVision Server through the exacqVision Client.Navigate to the camera’s webpage in Internet Explorer as Panasonic requires a pop-up window… Continue reading Older Panasonic cameras cause Live555 server crash
How do I register Onboard Kantech EntraPass Corporate Edition on an ExacqVision recorder?
Registering Kantech EntraPass Corporate Edition requires a Kantech certified dealer to obtain a registration confirmation code from Kantech technical support or from the Kantech website registration. To setup the Kantech EntraPass Corporate Edition software, view the complete installation guide or watch this short video to walk you through the installation process. The installation allows you to setup basic system components… Continue reading How do I register Onboard Kantech EntraPass Corporate Edition on an ExacqVision recorder?
Can I upgrade Onboard Kantech EntraPass Corporate Edition on an exacqVision recorder?
Upgrading Kantech EntraPass Corporate Edition requires a Kantech certified dealer to obtain a registration confirmation code from Kantech technical support or from the Kantech website registration. For more information on the upgrade procedure to Kantech EntraPass Global Edition, please refer to the Kantech Reference Manual, DN1415-1310 page 20. <br>
Can I install Onboard Kantech EntraPass Corporate Edition on an ExacqVision recorder I’ve already purchased?
No, Kantech EntraPass cannot be installed on recorders that were purchased prior to February 9, 2016 without the CSA option. If a server was previously ordered with the CSA upgrade, you can obtain the installation and registration code from Kantech technical support or from the Kantech website registration. You may also view the FAQ page on the ExacqVision… Continue reading Can I install Onboard Kantech EntraPass Corporate Edition on an ExacqVision recorder I’ve already purchased?
Kantech Web Service Port Conflict Resolution
The Problem When Kantech EntrapassWeb is installed alongside exacqVision Webservice software running on 3rd party (COTS – Commercial Off-the-Shelf) hardware, there will be a conflict on port 80. Port 80 is the port responsible for receiving and responding to http web requests. Both exacqVision Webservice and EntrapassWeb have are configured to use this port as… Continue reading Kantech Web Service Port Conflict Resolution