Category: exacqVision Integrations

Illustra Flex Gen 2 Models and IFS03D1LCWTT

Issue Cameras will not record on motion due to a firmware issue.  Currently there is a ticket that needs to be re opened and worked on with Illustra. Motion will not work on JPEG/H264/H265 if the camera was originally configured with the Enhanced Security Mode enabled by default. <br> Workaround Default the camera and log… Continue reading Illustra Flex Gen 2 Models and IFS03D1LCWTT

Factory defaulted Illustra cameras cannot be discovered by exacqVision running on Ubuntu

Symptom When Illustra cameras are factory defaulted they have a gateway value of 0.0.0.0 in the network settings. Ubuntu servers use a mechanism called “reverse path filtering” set <br> Affected platforms Illustra Pro, Flex and Essentials camerasUbuntu 10.04, 12.04, 14.04 <br> Workaround Edit the network security configuration file in /etc/sysctl.d/Change the value from Strict mode… Continue reading Factory defaulted Illustra cameras cannot be discovered by exacqVision running on Ubuntu

DmpPi Slow To Reconnect

Issue The DMP panel uses a ‘disconnect’ command to gracefully close a socket. The original release of the DmpPI plugin did not implement this command. As a result, after a connection to a panel was made, then was disabled and quickly enabled again, the connection attempt failed several times until the panel timed out and… Continue reading DmpPi Slow To Reconnect

Exacq Software can’t connect to standalone S3 solution

when trying to connect to the S3 internal solution via the Exacq archiving page instead of the standard AWS S3 bucket the system couldn’t establish the connection to it. The standalone S3 solutions are not supported via Exacq Software and the only S3 solution that supported till server version 21.03 is the AWS S3 and… Continue reading Exacq Software can’t connect to standalone S3 solution