Symptom: Incorrect status displayed for zones from Bentel integration. <br> Problem: Affecting exacqVision Server version 9.0, the status for Zone 1 is displayed for Zone 2, and Zone 2 displayed for Zone 3, etc. <br> Solution: Option 1: If license subscription allows, update exacqVision Server version to 9.1.17.127101 or higher. Option 2: If license subscription… Continue reading Bentel Intrusion Panel Reports Incorrect Zone Status
Category: exacqVision Integrations
HTTPS for Illustra Essentials / Dahua cameras
To set the HTTPS mode for Illustra Essentials and any Dahua OEM cameras: Go to camera web pageEnable the HTTPS option in the Network/Connection section The camera will auto generate a self-signed certificate so that exacqVision may connect with HTTPS. Note that if the camera is in HTTPS mode and the camera’s IP address is changed,… Continue reading HTTPS for Illustra Essentials / Dahua cameras
Neo panel: initial state not updating
In installations where zone 1 is not configured in the panel, our server will fail to retrieve the initial state of all zones in the panel. This is because the itv2 command used to request the zone states fails. A workaround is to assign zone 1 to a partition. Fix for this issue will be… Continue reading Neo panel: initial state not updating
Curl Broken on Axis Edge Artpec-4/5 with 8.50 Firmware
Symptom: Netconfig, LDAP, notifications, and remote update fail to work. <br> Problem: The cURL binary does not work with Axis firmware 8.50 on Artpec-4/5. Introduced in version 8.9.5. <br> Solution: Update Edge version to 9.9.11 or higher.
Fork error issue
Linux Fork issue: Any customer having this issue should increase their swap from 512 to at least 1GB or 2GB. (2 recommended) To work around this issue we can manually add additional swap space with the following commands: sudo dd if=/dev/zero of=/swapfile2 bs=1M count=1024 sudo chmod 600 /swapfile2sudo mkswap /swapfile2echo $’/swapfile2\tswap\tswap\tdefaults\t0\t0′ | sudo tee –append… Continue reading Fork error issue
Bomgar support client will fail to install during retail deployment without internet connection
Issue Starting with the 2019-09 retail keys, we migrated to a newer Bomgar support client version necessitated by our having upgraded our Bomgar appliance.The newer Bomgar client requires communication with the appliance, and will fail to install if this is blocked.User will see Bomgar-related error messages, and will need to ignore/cancel. These are not fatal… Continue reading Bomgar support client will fail to install during retail deployment without internet connection
Honeywell Vista 128bpt Incorrect Bypass Status
Issue An issue was found with our Honeywell Vista Security Integrations plugin and the Honeywell Vista 128bpt panel where the zone bypass button was not functioning for some combinations of zone status. Each zone is capable of having up to 16 different states simultaneously. For example, a zone may be in a state of both… Continue reading Honeywell Vista 128bpt Incorrect Bypass Status
Kantech Integration Not Getting All Relay Events
Issue Large Kantech integration was failing to get relay events from all zones. <br> Workaround None <br> Resolution Kantechpi polls devices by identifier and had a limit of 1600 devices. This is an arbitrary limit and has now been doubled to support 3200 devices. <br> Version Affected exacqVision Server 19.09 and lower <br> Version Fixed… Continue reading Kantech Integration Not Getting All Relay Events
Illustra Flex Gen 2 Models and IFS03D1LCWTT
Issue Cameras will not record on motion due to a firmware issue. Currently there is a ticket that needs to be re opened and worked on with Illustra. Motion will not work on JPEG/H264/H265 if the camera was originally configured with the Enhanced Security Mode enabled by default. <br> Workaround Default the camera and log… Continue reading Illustra Flex Gen 2 Models and IFS03D1LCWTT
Factory defaulted Illustra cameras cannot be discovered by exacqVision running on Ubuntu
Symptom When Illustra cameras are factory defaulted they have a gateway value of 0.0.0.0 in the network settings. Ubuntu servers use a mechanism called “reverse path filtering” set <br> Affected platforms Illustra Pro, Flex and Essentials camerasUbuntu 10.04, 12.04, 14.04 <br> Workaround Edit the network security configuration file in /etc/sysctl.d/Change the value from Strict mode… Continue reading Factory defaulted Illustra cameras cannot be discovered by exacqVision running on Ubuntu