Current Issues for using Illustra3 with EdgeStor Camera motion used to trigger Edge recording only records at the start of a motion event with pre/post duration. It does not record again until there is a new motion event.Example: If a motion event is detected and continues for an hour, but the pre/post settings are each… Continue reading EdgeStor Issues with Illustra3
Category: exacqVision Integrations
M-Series Factory Default Fails
Symptom: Factory default of M-series fails. <br> Problem: M-series units produced in Q2 of 2017 have factory default backup stored at /mnt/ubifs/backup1 instead of /mnt/ubifs/backup . <br> Solution: Change the name of the /mnt/ubifs/backup1 directory to /mnt/ubifs/backup This bug is fixed in release ECN 170526-01
Bentel Intrusion Panel Reports Incorrect Zone Status
Symptom: Incorrect status displayed for zones from Bentel integration. <br> Problem: Affecting exacqVision Server version 9.0, the status for Zone 1 is displayed for Zone 2, and Zone 2 displayed for Zone 3, etc. <br> Solution: Option 1: If license subscription allows, update exacqVision Server version to 9.1.17.127101 or higher. Option 2: If license subscription… Continue reading Bentel Intrusion Panel Reports Incorrect Zone Status
HTTPS for Illustra Essentials / Dahua cameras
To set the HTTPS mode for Illustra Essentials and any Dahua OEM cameras: Go to camera web pageEnable the HTTPS option in the Network/Connection section The camera will auto generate a self-signed certificate so that exacqVision may connect with HTTPS. Note that if the camera is in HTTPS mode and the camera’s IP address is changed,… Continue reading HTTPS for Illustra Essentials / Dahua cameras
Neo panel: initial state not updating
In installations where zone 1 is not configured in the panel, our server will fail to retrieve the initial state of all zones in the panel. This is because the itv2 command used to request the zone states fails. A workaround is to assign zone 1 to a partition. Fix for this issue will be… Continue reading Neo panel: initial state not updating
Curl Broken on Axis Edge Artpec-4/5 with 8.50 Firmware
Symptom: Netconfig, LDAP, notifications, and remote update fail to work. <br> Problem: The cURL binary does not work with Axis firmware 8.50 on Artpec-4/5. Introduced in version 8.9.5. <br> Solution: Update Edge version to 9.9.11 or higher.
Fork error issue
Linux Fork issue: Any customer having this issue should increase their swap from 512 to at least 1GB or 2GB. (2 recommended) To work around this issue we can manually add additional swap space with the following commands: sudo dd if=/dev/zero of=/swapfile2 bs=1M count=1024 sudo chmod 600 /swapfile2sudo mkswap /swapfile2echo $’/swapfile2\tswap\tswap\tdefaults\t0\t0′ | sudo tee –append… Continue reading Fork error issue
Bomgar support client will fail to install during retail deployment without internet connection
Issue Starting with the 2019-09 retail keys, we migrated to a newer Bomgar support client version necessitated by our having upgraded our Bomgar appliance.The newer Bomgar client requires communication with the appliance, and will fail to install if this is blocked.User will see Bomgar-related error messages, and will need to ignore/cancel. These are not fatal… Continue reading Bomgar support client will fail to install during retail deployment without internet connection
Honeywell Vista 128bpt Incorrect Bypass Status
Issue An issue was found with our Honeywell Vista Security Integrations plugin and the Honeywell Vista 128bpt panel where the zone bypass button was not functioning for some combinations of zone status. Each zone is capable of having up to 16 different states simultaneously. For example, a zone may be in a state of both… Continue reading Honeywell Vista 128bpt Incorrect Bypass Status
Kantech Integration Not Getting All Relay Events
Issue Large Kantech integration was failing to get relay events from all zones. <br> Workaround None <br> Resolution Kantechpi polls devices by identifier and had a limit of 1600 devices. This is an arbitrary limit and has now been doubled to support 3200 devices. <br> Version Affected exacqVision Server 19.09 and lower <br> Version Fixed… Continue reading Kantech Integration Not Getting All Relay Events