Category: Cloudvue

Cloudvue Subscription Support Policy

Description  Details regarding the proper handling of Cloudvue subscriptions. Solution IMPORTANT Support should NEVER add or change subscriptions for a customer, partner, or JCSS account. Authorized Account User An authorized user could be the partner, or another user listed on the account Determining the Partner ID Customers When a customer has subscription questions support should… Continue reading Cloudvue Subscription Support Policy

Cloudvue Legacy Subscription Accounts

Description Cloudvue GatewayC2C Solution Service Plan – TCSVMSM – VMS only Monthly Storage Retention – No Cloud Drive Legacy Accounts Account1800Packouts7thGenAccess Control ConsultantsAces LLCACS, JOCO LibraryAcurixAmerisureAndani ImportsApple Security SolutionsArbelbide Farms LLCBagby and RussellBally RibbonBeltoneNEBridgewayBrite StarBuilders TrustCE PizzaClaresholmCoastal PizzaDawg ParadiseDesert HillsDuke CommunicationsElauwitElauwit, EdREmpiretecheSecurity, Wash N RollFidelis SolutionsFloors DirectFuller Apt HomesHightekInnovative ITisoflexITZ NetworksJCSSJetz FoodsJohnson Controls Inc, Sammamish… Continue reading Cloudvue Legacy Subscription Accounts

Cloudvue Gateway – Video File Naming Format

Description  The Cloudvue Gateway video file storage structure is as follows: Product  Solution /smartvue/video/MAC/YYYY-MM-DD/EPOCHTIME.mp4 MAC (The MAC address of a connected camera)YYYY (Year such as 2023)MM (Month such as 03 for March)DD (Date such as 30 for the 30th)Note: The folders Year, Month Date are UTC/GMT not the local time zone of the Cloudvue Gateway.… Continue reading Cloudvue Gateway – Video File Naming Format