Description This document explains the different status colours shown on the Cloudvue Manager interface. Each of these codes have their own meanings and it is important to know what they mean. Colour Codes
Category: Cloudvue
No view on Cloudvue cameras – Buffering on full screen
Description This deals with the issue where C2C cameras on cloudvue are online but nothing shows on live view on cloudvue. When full screen is toggled on the cloudvue interface, the live feed starts buffering. Solution
Cloudvue Manager – Creating Admin Accounts and Users
Description This document explains the step-by-step process of creating an admin account and adding users to accounts. Alongside this, will also show how to add user to a video device. Steps Note: When entering email address, do not use capital letters. This may cause issues with logging in.
Cloudvue Analytic Snapshot – Via Email
Description This is for the issue where snapshot analytics do not show up via email on Cloudvue. Explanation / Solution This is as designed on Cloudvue. This feature could be rolled out on later versions of cloudvue.
Configuring IP Addresses on a Cloudvue Gateway
Description This article describes how to set IP addresses as either static or DHCP for a Cloudvue Gateways onboard NICs. Product Prerequisites Solutions NOTE: Network Settings can only be viewed, not changed from cloudvue.com Local Cloudvue Command Line In this example both NICs em2 (LAN) and em1 (Cameras) are being set to a static IP… Continue reading Configuring IP Addresses on a Cloudvue Gateway
Finding Cloudvue Gateway IP Addresses
Description Here are the ways to determine the LAN IP address of a Cloudvue Gateway Product Cloudvue Gateway Solution Cloudvue.com Cloudvue App Cloudvue Manager
Supported Web Browser For Cloudvue
Google Chrome is the recommended browser for Cloudvue and Cloudvue Manager. Other browsers may cause issues or limit some features within the program. If you are having issues with other browsers, you should see if the issue persist when using Chrome. If you are having issues with Google Chrome, you should run the Cloudvue program… Continue reading Supported Web Browser For Cloudvue
Removing Inactive Devices
Description At times it may be necessary to remove video devices from customer accounts. The following steps outline how to safely remove inactive devices. Product Solution Note: Ideally the following steps should be performed by the integrator. Support can do all the steps as well but should avoid removing subscriptions (see below)
Corrupted cloud-config.json File
Title Corrupted cloud-config.json File Description Customer reported that they could no longer view live video in Cloudvue Web or Cloudvue Mobile App. Additionally, Disk Space would not load. Product Solution We were able to use the failover port to gain SSH access to the Cloudvue Gateway and replace the corrupted configuration file /smartvue/cloud-config.json
OSD Shows Security Not Configured
Description Instead of the current date and time the on-screen display “OSD” is displaying “Security Not Configured”. Product Solutions