Description When converting a KT-1 to Cloudvue mode sometimes the datacenter does not save to the correct location. Product Steps to Reproduce Expected Results Data centre is saved as EMEA or AU Actual Results Data centre still says North America and it is not on any data centre Solution Ensure the KT-1 is on FW… Continue reading Incorrect Data Centre Registering KT-1 to Cloudvue
Category: Cloudvue
Adding a multi channel camera to a Cloudvue Gateway
Description This document will outline how to add a camera that has multiple channels but 1 IP address Product Cloudvue GatewaySteps to Reproduce Notes If a master password is set this will be change the password when the first channel is added so the master password will need to be used for channels 2,3 & 4… Continue reading Adding a multi channel camera to a Cloudvue Gateway
How to edit a user in Cloudvue Manager
Description This document will cover how to access a user, edit and reset a password. If a user cannot login or need a password reset Product Cloudvue Manager (CVM) Steps to Reproduce To edit a user please follow these steps
KT-1 Controller with ioSmart Reader Wiring
This video shows example diagrams on wiring a Kantech ioSmart reader to the KT-1 and KT-1 PCB single-door controllers. The diagrams displayed in the video can also be viewed below. <br>
Moving Files From Cloudvue Gateway to Windows
Description At times it may be necessary to move or copy files from a Cloudvue Gateway to a local machine. WinSCP Portable establishes an SSH connection between a machine running Windows and a Gateway. It offers a convenient side by side file explorer view of the local and Gateway directories and files making it simple to… Continue reading Moving Files From Cloudvue Gateway to Windows
Cloudvue – Recording Schedule Types
Description The following describes the currently available recording schedule types Product Solution Schedule Types Motion Record Local Record, Cloud Motion Local Record, Cloud People Detection Local Record, Cloud Vehicle Detection NOTE: All cloud recording requires a subscription
No Remaining Seats for Doors Error
Description The “No remaining seats for doors” error will occur when attempting to assign door access to a user on a door that does not have a subscription. Product Steps to Reproduce Expected Results The user saves without error Actual Results The user fails to save and the error “Error occurred in saving credential.” is… Continue reading No Remaining Seats for Doors Error
Cloudvue Gateway Video Tearing
Description The Force TCP option forces the video stream to be sent using TCP/IP. This is recommended when live video is either displaying artifacts, video tearing, is heavily pixelated or a blue or green screen is being displayed. Product Solution
Cloudvue Master Camera Password
Cloudvue Master Camera Password Description Entering a password in the Master Camera Password field sets the camera password for future and currently connected cameras. Product Solution NOTE: The Master Password Field does not show dots or any indication that a Master Camera Password has been set. To remove a Master Camera Password, support must ssh… Continue reading Cloudvue Master Camera Password
Cloudvue VMS Data Sheet
Cloud-Managed Video, Access and Intelligence