Description Account changes cannot be made through Cloudvue Manager. A ticket will need to be raised with engineering so they can make the necessary changes in the cloud database. Product Solution See AES-497 for an example.
Category: Cloudvue
Troubleshooting 100% Smartvue Partition Disk Space Usage
Description The Disk Space Use% for the partition mounted as /smartvue should not reach 100%. If it does odd behavior too include loss of live or recorded video may occur. Further troubleshooting should help decide if the issue is related to a failed or failing hard drive or a corrupted database. Product Steps to Reproduce … Continue reading Troubleshooting 100% Smartvue Partition Disk Space Usage
Cloudvue Gateway – Registration Wizard Fails to Complete
Description We are seeing a rise in cases where Cloudvue Gateways will not progress past the Registration Wizard. Everything goes normally until time to submit the registration. At this point nothing appears to be happening when clicking submit and users are unable to finalize the registration process. Product • Cloudvue Gateway Steps to Reproduce •… Continue reading Cloudvue Gateway – Registration Wizard Fails to Complete
Cloudvue C2C – Video File Naming Format
Description The C2C Gateway video file storage structure to the local SD card is as follows: Product Solution /media/sd1/videos/YYYY-MM-DD/EPOCHTIME.mkv YYYY (Year such as 2023) MM (Month such as 01 for January) DD (Date such as 30 for the 30th) Each directory (YYYY-MM-DD) contains video files recorded that day, each video file uses the naming naming… Continue reading Cloudvue C2C – Video File Naming Format
Cloudvue Gateway Registration Wizard
Description New Cloudvue Gateways will automatically launch the Registration Wizard when accessed via Cloudvue Local. This article has a description of the registration process using the web browser of a locally connected computer along with screenshots of each step. Product Basic Steps Cloudvue Gateway Registration Wizard Screenshots
Adding a Kantech KT-1 with ioSmart Reader to Cloudvue
This video will walk you through connecting a Kantech KT-1 controller using an ioSmart Reader to Cloudvue. Be sure you have followed the steps in a separate video on configuring the KT-1 Controller for Cloudvue Mode before proceeding. <br>
Kantech ioSmart Reader Firmware Update Tool
This video walks users through the process of updating the firmware of ioSmart Readers using the ioSmart Reader Firmware Update Tool over an RS-485 connection. <br>
Gateway Tools Designed for Cloudvue Only
Description Gateway Tools are designed to work with Cloudvue only and will display a “Device Offline” error if launched from Cloudvue Local. Product Steps to Reproduce Expected Results Popup Message “Device Offline” “Reconnect Device to Continue” Solution This is by design, use Cloudvue (www.cloudvue.com) to launch Gateway Tools STWELVE-10439
Creating Documentation Tickets in Jira
New Documentation Request workflow. This applies to User Manuals, QSG’s, Integration Guides, etc… In Jira, we can create a new ticket and set Project to Technical Communications (TCOM). Required Fields: After creation assign it to Jack Murphy if it doesn’t happen automatically.
Adding an Authorized Public SSH Key to a C2C
Description SSH access to Cloudvue C2C devices depends on RSA public/private key pairs. Public keys for L3 Cloudvue support were added into the Cloudvue production software with the release of 22.9.0 in January of 2023. The following instructions can be used to temporarily add a public ssh key to a C2C device. SSH public keys… Continue reading Adding an Authorized Public SSH Key to a C2C