Description Adding or removing a User to/from multiple devices in Cloudvue Product Cloudvue.com Steps to Add User Access An Admin on an account who is already added to all devices can add a new user to multiple devices at once by completing the following steps: New User Existing User If an existing user that already… Continue reading Bulk Adding/Removing User Device Access
Category: Cloudvue
0 KB File When Downloading Archived Video
Description Typically end users will access archived video via Cloudvue Web or Cloudvue Mobile. They can search for a specific date/time on a camera and then use Save Clip to export the video in one, five, fifteen or custom increments up to 2 hours. In certain cases this can fail and will result in a… Continue reading 0 KB File When Downloading Archived Video
HD Live Option Causes 10 Second OSD Delay
Description When enabled the HD Live option intentionally buffers 10 seconds of video to ensure smooth playback. This is only applicable when viewing large tile or full screen views, small tile preview is not affected. NOTE: As a result of the buffering, the On-Screen-Display of the date and time (OSD) will lag real time by… Continue reading HD Live Option Causes 10 Second OSD Delay
GMT +08:00 Perth Time Zone Off by 3 Hours
Description C2C cameras using a location that has a time zone set to (GMT +8) Perth are off by +3 Hours. It has been determined that this is not an issue with Cloudvue software but with the cameras firmware. Platform Steps to Reproduce Expected Results Actual Results Work Around Camera Firmware Update Alternate Time Zone… Continue reading GMT +08:00 Perth Time Zone Off by 3 Hours
Cloudvue Gateway H.264/H.265 Support
Description H.265 encoding is supported on certain Illustra cameras which have been added as model specific. It is configured using Cloudvue (Settings > Device > Edit > Video > Archive Video Codec). All other cameras, including Illustra cameras added as ONVIF must be configured to use H.264. Product
PortCheck Utility
When troubleshooting TCP/IP connectivity issues, it is often helpful to confirm that the network path is open over a specified port and that there is no interference from a firewall or antivirus. This also rules out software level problems that may be causing a failure to connect. While there exists many utilities to accomplish this… Continue reading PortCheck Utility
Connecting an Analog Microphone to a Cloudvue C2C Camera
Cloudvue’s cloud-based recording solution provides the ability to record and playback audio. Many models of Illustra IQ cameras configured for Camera to Cloud (C2C) recording with Cloudvue’s services provide audio capabilities. Check your specific Illustra IQ camera model to determine audio support. Considering audio quality, refer to manufacturer recommendations and guidelines on microphone selection and… Continue reading Connecting an Analog Microphone to a Cloudvue C2C Camera
Cloudvue Cybersecurity Sheet
Dropping and Creating the smartvuedb Database
Description At times it may be necessary to drop (delete) and create the smartvuedb database. WARNING VIDEO LOSS is expected, and except for rare occasions this should only be performed on newly deployed NVRs. Product Cloudvue Gateway Prerequisite Solution Issue the following commands from terminal ** WARNING ** WILL RESULT IN VIDEO LOSS <code>sudo service… Continue reading Dropping and Creating the smartvuedb Database
Remote Port Forwarding using the Reverse Tunneling Script
Description At times you may need to remotely access the web interface of either a Cloudvue Gateway or camera. The following instructions can be used to establish a tunnel, gain ssh access and setup remote port forwarding via the reverse tunnel script. Once setup you will be able to access the terminal (ssh) or the… Continue reading Remote Port Forwarding using the Reverse Tunneling Script