Description In order to properly add an ioSmart reader in Cloudvue you will need the ioSmart Readers Conf Code and Serial Number. These two values are combined and makeup the devices Serial Number in Cloudvue. Here are the current options for obtaining that information. Product Solution Method 1 Label on the Reader Method 2 Cloudvue… Continue reading How to Get an ioSmart Reader Serial Number
Category: Cloudvue
Cloudvue Illustra Flex Gen4 Mini-Domes Data Sheet
Cloudvue Illustra Essentials Gen4 Cameras Data Sheet
Cloudvue Gateway and OS Logs
Description Directory locations of both the Linux OS and Cloudvue Gateway logs are as follows. Product Cloudvue Gateway Solution Linux logs Standard Linux logs are located in /var/log smartvue@TCG4T4:~$ cd /var/log auth.logboot.logbootstrap.logdmesgdpkg.logkern.logmysql.lognginx.logsyslog Here is a full listing Cloudvue Gateway Logs smartvue logs are located in /smartvue/logs smartvue @TCG4T4:~$ cd /smartvue/log/ analytics.logdiskCleanup.lognginx.lognvr-camera-sync.lognvr-data-api.logsmv-record.logsnapshot-upload-server.logupdate.logversionCleanup.log Here is a full… Continue reading Cloudvue Gateway and OS Logs
Test Presentation
Cloudvue Gateway Camera Already Exists
Description When attempting to add a camera to the Cloudvue Gateway an error message appears “Camera Already Exists”. Typically, this happens when the local database is out of sync with the cloud database. Removing the camera from the local database then re-adding triggers a new sync which resolve the issue. Below are instructions for removing… Continue reading Cloudvue Gateway Camera Already Exists
Cloudvue 22.9.1 Technical Release Notes
Description Cloudvue Release 22.9.1 is a defect/fix release Product Cloudvue Deployed InstanceDateNorth America03/08/2023Australia03/13/2023EMEA03/13/2023 Enhancements/Fixes “Force Certify” buttoned added the Cloudvue Manager (CVM) user Interface when the device is offline. Devices with certificate problems appear as offline. This fix provides the CVM a method to assign a certificate while the device is offline. People/Vehicle detection restored to… Continue reading Cloudvue 22.9.1 Technical Release Notes
Migrating or Recovering a Cloudvue Tunneling Machine
Description Use the following instruction to recover your tunneling machine or migrate to a new one Assumptions Your old tunneling machine was configured and workingYou know the hostname of your old tunneling machineYou have a copy of the following files from your old tunneling machine~/.ssh/id_rsa~/.ssh/id_rsa.pub Solution Create a new tunneling MachineSee KB#13051 “Cloudvue SSH Tunneling”… Continue reading Migrating or Recovering a Cloudvue Tunneling Machine