Views are used to group multiple cameras or controllers onto a single view. This article explains how to create and modify Cloudvue custom views along with how to assign and unassign users from them as well.
Product
Cloudvue
Cloudvue Mobile App
Solution
Creating a View and Assigning Users
Login to Cloudvue as an Administrator
On the navigation bar select Account
Select Views
Select Add New View
Give the view a Name
Expand and Select devices to Assign them to the view
When finished assigning devices, SelectUsers
Assign desired Users
Select Save to save the assigned users and be returned to the View page
Select Save to save the view
The view will now be accessible under Custom Views for users assigned to the view
Modifying an Existing View and Assigned Users
Login to Cloudvue as an Administrator
On the navigation bar select Account
Select Views
In the Views section edit an existing view by clicking the pencil icon to the right of the Views Name
Devices can be added or removed from the view as desired
Users can be assigned or unassigned to the view by selecting Users
Add or remove Assigned Users by checking or unchecking the selection box next to the User
When finished Select Save to save the assigned users and be returned to the View page
Partner codes are the way in which Cloudvue can group devices (Cloud Cameras. and Cloudvue Gateways) under certain owners or a managers.
Add a Partner Code to a Device
Log into Cloudvue Enterprise Manager and find the selected device:
Click on EDIT DEVICE and enter the partner code then click on SUBMIT:
At this point, any user who is an administrator or manager of that Partner Code will have access to manage those devices as well as run reports.
Add a Sub Partner Code to the System
In certain circumstances, a Sub Partner Code is required. For example, a partner code might be XYZ Company and there is a need for sub partner codes for a group of locations which might be based on a geographic area such as East, West, North and South. So an administrator with XYZ company will be able to manage all the devices, whereas an administrator with XYZ Company who is only given permission to work with devices registered with the West sub partner code, would only be able to manage and run reports on those devices. Click on the + sign in the menu, then select ADD PARTNER:
Enter the existing PARENT PARTNER CODE in the appropriate field. Enter the new SUB PARTNER CODE (some people use a Company or Company Division Name here) in the appropriate field. Optionally, if you enter a PARTNER SECRET CODE, this will require anyone who creates a user with access to that code to have this secret code to do so. This prevents the creation of unauthorized administrators. Click SUBMIT to add this new SUB PARTNER CODE.
Note that you can create unlimited Partner and Sub Partner Code levels. For example, you can have XYZ Company, Geographic Region, and Group levels of partner and sub partner codes.
Add a Sub Partner Code to a Device
Log into Tyco Cloud Enterprise Manager and find the selected device:
Click on EDIT DEVICE and enter the sub partner code then click on SUBMIT:
At this point, any user who is an administrator or manager of that Sub Partner Code will have access to manage those devices as well as run reports.
Add Staff to Manage Partner Code Devices
Click on the + sign in the menu, then select ADD STAFF:
Enter the FIRST and LAST NAME of the staff as well as EMAIL and MOBILE PHONE number. Enter and confirm the staff’s PASSWORD. Select a ROLE for this staff user. Here are the available roles and their associated permission:
Global Admin Full administrative access Can create Staff users of equal or lower role Can create Sub Partner Codes Can Create Users Release Management on per device basis
Partner Admin Can Create Users Cannot create Staff users Cannot create Partner Codes Can Create Users Release Management on per device basis
Support Specialist Cannot create Staff users Cannot create new Partners Cannot create Users No access to Enable/Disable Device, Factory Reset Have access to tunneling Release Management on per device basis Read-only access to Subscriptions No access to Subscription Reports No other permissions available
Report Analyst Subscription Reports Read-only access to Subscriptions No other permissions available GLOBAL ADMIN has complete control of all devices with that PARTNER CODE or any SUB PARTNER CODE. PARTNER ADMIN has ability to add PARTNER CODES and STAFF. REPORT ANALYST can only run reports on devices and subscriptions. SUPPORT SPECIALIST has no ability to create users or staff for any device, but full permissions
Enter the Partner Code (or Sub Partner Code):
For added security, check TWO FACTOR AUTHENTICATION, this will require password and mobile phone supplied code for access. Select RESET PASSWORD and ACCEPT END USER LICENSE AGREEMENT AND TERMS OF SERVICE to force the new Staff User to change their password and accept terms.
Certain information gathering or troubleshooting tasks such as gathering logs, doing software or firmware updates require remote access to devices. This is where tunneling comes into play and the following instructions explain the process.
Products
C2C
Cloudvue Gateway
Tunneling Machine Setup
To properly setup your tunneling machine the following must be completed once. The basic steps are:
Choose your environment
Generate an SSH key pair and submit your public key
Install jq
Install Visual Studio Code (optional)
Download and install tunneling scripts
Also available is the How to use tunnel scripts to upgrade firmware remotely video available here.
Choosing Your Environment
For ease of setup and overall usage it is recommend that you choose a machine running Linux. This can be a full VM such as provided by Hyper-V or using the recommended method, Windows Subsystem for Linux (WSL). Ubuntu 22.04.1 LTS or higher is needed and we have found that using WSL supplies access to useful tools such as MobaXterm.
Generating SSH Key Pair Without a Password
A ssh key pair must be generated from the machine you will be tunneling from. An AES ticket should be created requesting your public key (id_rsa.pub) be added to the Cloudvue SSH Tunneling Server and Cloudvue Software releases for C2C devices. Once added to the Cloudvue SSH Tunneling Server you can begin tunneling from your machine to Cloudvue Gateway devices and after the next Cloudvue Software release you will be able to tunnel to updated C2C devices.
To generate an SSH key pair, use the following command:
ssh-keygen -t rsa
By default, your keys are saved as follows:
Private Key
~/.ssh/id_rsa
RSA authentication identity
Should be kept secret
ssh will read this file when a login attempt is made
Public Key
~/.ssh/id_rsa.pub
RSA public authentication key
No need for secrecy
Will be be added to C2C and Cloudvue Gateway devices for public key authentication
NOTE: A copy of your public key should be attached to the AES ticket requesting ssh access.
Install jq
jq is a lightweight and flexible command-line JSON processor and is required. It can be downloaded from https://stedolan.github.io/jq/download/ or by using the following commands
Visual Studio Code is a free, lightweight but powerful source code editor that runs on your desktop and is available for many platforms. It will allow you to easily display the contents of the extracted files especially useful for viewing help information and examples. See the following links for information on various ways to install on VM or WSL.
Search for the desired video device typically by MAC address
Open the device and Locate the Port Number field in the lower left
NOTE: You won’t see the tunneling option unless your staff user account has a role of either Global Admin or Support Specialist
Enter a random port number then click tunnel
A popup will appear indicating that the tunnel is being created
If successful the following popup will appear
If unsuccessful the following popup will appear, and it will be necessary to repeat the process trying a different port number
Once a tunneling port has been successfully created run the following command from terminal from the tunneling directory (~/Downloads/tunneling) using the port created above
./createTunnel.sh -t 4445
The script will return a lot of feedback. However before running other scripts verify that the last line is the same as the following
Back in Cloudvue Manager expand Network Settings to obtain the IP address of the device
Open a second tab or instance of terminal and run the following command from the tunneling directory (~/Downloads/tunneling) using the devices IP Address found in Cloudvue Manager.
./reverseTunnel.sh -u -i 10.1.1.64
The camera should now be available from a web browser at https://localhost:8080
The Username is admin and the password is obtained from the SSH field located on the devices Cloudvue Manager page.
Maintenance Page
Remote Access Page
About Page
SSH Access
After establishing the tunnel you can run the following command to gain SSH access using the port created earlier
