Category: Cloudvue Gateway

Camera Subscription Button Greyed Out or Dimmed

Description  When applying camera subscriptions the Save Subscriptions button is dimmed and unavailable. Product  Cloudvue Steps to Reproduce  Login to CloudvueOn the navigation bar Select AccountSelect the Devices  TabSelect the pencil Icon to edit a specific device (C2C or Gateway)Select the Subscriptions TabSet the Cloud Drive Subscriptions for each video deviceWhen complete click Save Subscriptions… Continue reading Camera Subscription Button Greyed Out or Dimmed

Cloudvue Custom Views

Description  Views are used to group multiple cameras or controllers onto a single view. This article explains how to create and modify Cloudvue custom views along with how to assign and unassign users from them as well. Product  CloudvueCloudvue Mobile App Solution Creating a View and Assigning Users Login to Cloudvue as an AdministratorOn the… Continue reading Cloudvue Custom Views

Understanding and Using Partner Codes

Understanding and Using Partner Codes Partner codes are the way in which Cloudvue can group devices (Cloud Cameras.and Cloudvue Gateways) under certain owners or a managers. Add a Partner Code to a Device Log into Cloudvue Enterprise Manager and find the selected device: Click on EDIT DEVICE and enter the partner code then click on… Continue reading Understanding and Using Partner Codes

Cloudvue Time Stamps Out of Sync

Description  Cloudvue Manager customers have reported that their camera timestamps are out of sync. Product  Cloudvue C2CCloudvue Gateway Solution To re-sync the times do the following Access the Video Device from Cloudvue ManagerClick Edit DeviceThe Edit Device Window will appearClick Submit The times should now be in sync Example

Cloudvue SSH Tunneling

Description  Certain information gathering or troubleshooting tasks such as gathering logs, doing software or firmware updates require remote access to devices.  This is where tunneling comes into play and the following instructions explain the process. Products Tunneling Machine Setup To properly setup your tunneling machine the following must be completed once.  The basic steps are:… Continue reading Cloudvue SSH Tunneling