Category: Cloudvue Gateway

OSD Shows Security Not Configured

Post author By Tom Oakes
Post date June 1, 2023

Description

Instead of the current date and time the on-screen display “OSD” is displaying “Security Not Configured”.

Product

Cloudvue
C2C
C2G

Solutions

C2C
- Update to Cloudvue version 22.9.0 or higher
- NOTE: If the C2C version is already on 22.9.0 or higher then follow the C2G recommendations below
- If Necessary
  - Turn the Date Overlay off and on (Cloudvue > C2C > Devices > Display Date Overlay )
  - Change the Text Size to another size and the back (Cloudvue > C2C > Devices > Text Size)
C2G
- Factory Default the Camera
- IMPORTANT: Make sure to supply a HostID when prompted
- Set the Security Mode, to Standard
- Convert to Cloudvue Mode
- Verify OSD
- If necessary
  - Turn the Date Overlay off and on (Cloudvue > C2C > Devices > Display Date Overlay )
  - Change the Text Size to another size and the back (Cloudvue > C2C > Devices > Text Size)

Tags Overlay, C2C, C2G, 15270, Guest, OSD

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Digital Transformation of Bank Security Case Study

Post author By Tom Oakes
Post date April 11, 2023

TheDigitalTransformationofBankSecurityv2-1.pdf

Tags Guest, Bank Security, White Paper, Case Study, 14287, Cloudvue Sales

Knowledge Support Cloudvue Cloudvue Gateway Support Categories Products

Cloudvue Gateway – Video File Naming Format

Post author By Tom Oakes
Post date March 30, 2023

Description

The Cloudvue Gateway video file storage structure is as follows:

Product

Cloudvue Gateway

Solution

/smartvue/video/MAC/YYYY-MM-DD/EPOCHTIME.mp4

MAC (The MAC address of a connected camera)
YYYY (Year such as 2023)
MM (Month such as 03 for March)
DD (Date such as 30 for the 30th)
Note: The folders Year, Month Date are UTC/GMT not the local time zone of the Cloudvue Gateway.

Within each directory, video is stored in files. Each video device has its own directory and files.

Example

/smartvue/video/0050F9627E62/2023-03-30/1680140457.mp4

At first glance it would appear the video for the camera with MAC address 0050F9627E62 was recorded on March 30th, 2023. However, there is only one Unix time, and it is created using the UTC/GMT time zone. A check of the epoch time 1680140457 shows the local recording time was Wednesday, March 29, 2023, at 9:40:57 PM.

Use a converter like https://www.epochconverter.com/ to convert the epoch time to show the human readable GMT and local time.

1680140457
GMT: Thursday, March 30, 2023, 1:40:57 AM
Your time zone: Wednesday, March 29, 2023, 9:40:57 PM GMT-04:00 DST

Tags Format, Cloudvue Gateway, Files, Epoch, GMT, 14029, Guest, SFA000036212, Directory Structure, UTC+0

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Cloudvue Gateway and OS Logs

Post author By Tom Oakes
Post date March 24, 2023

Description

Directory locations of both the Linux OS and Cloudvue Gateway logs are as follows.

Product

Cloudvue Gateway

Solution

Linux logs

Standard Linux logs are located in /var/log

smartvue@TCG4T4:~$ cd /var/log

auth.log
boot.log
bootstrap.log
dmesg
dpkg.log
kern.log
mysql.log
nginx.log
syslog

Here is a full listing

VarLogsFiles Download

Cloudvue Gateway Logs

smartvue logs are located in /smartvue/logs smartvue

@TCG4T4:~$ cd /smartvue/log/

analytics.log
diskCleanup.log
nginx.log
nvr-camera-sync.log
nvr-data-api.log
smv-record.log
snapshot-upload-server.log
update.log
versionCleanup.log

Here is a full listing

SmartvueLogs Download

Tags Linux OS Logs, 13973, Logs, Internal, Cloudvue Gateway Logs

Knowledge Support Cloudvue Cloudvue Gateway Support Categories Products

Cloudvue Gateway Camera Already Exists

Post author By Tom Oakes
Post date March 23, 2023

Description

When attempting to add a camera to the Cloudvue Gateway an error message appears “Camera Already Exists”. Typically, this happens when the local database is out of sync with the cloud database. Removing the camera from the local database then re-adding triggers a new sync which resolve the issue. Below are instructions for removing the camera from the local Cloudvue database.

Product

Cloudvue Gateway

Solution

Overview

The following steps should be used to remove the duplicate camera from the Cloudvue Gateways database.

SSH to the Cloudvue Gateway
Launch MariaDB Monitor
Display Camera Table Contents
- Use the MAC address to Identify the Camera
Delete the Camera
Display Camera Table Contents
- Check the changes
Delete associated Camera Settings
Close MariaDB Monitor

SSH to the Cloudvue Gateway

sudo ssh -p 7627 smartvue@[IPADDRS]
- Where [IPADDRS] is the IP address of the Cloudvue Gateway

Launch MariaDB monitor and Access The Smartvue Database

mysql -u root smartvuedb

Display Camera Table Contents

select * from camera;

Identify The Camera

Use the MAC to find the camera which needs to be deleted
- Make note of the id and deleted_at fields
- NULL in deleted_at indicates that camera is active

Delete The Camera

update camera set deleted_at = created_at where id = [id];
- Where [id] is the cameras id

Check Your Work

List the cameras
- select * from camera;
Verify that the deleted_at field is no longer NULL but is the same as the created_at field

Delete the Cameras Settings

delete from camera_setting where camera_id = [id];
- Where [id] is the cameras id

Close MariaDB monitor

Pro Tip: To restore a camera change the deleted_at field to NULL

update camera set deleted_at = NULL where id = [id];

Where [id] is the cameras id

Tags MariaDB, 13940, Internal, Database, Cloudvue Gateway

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Manually Calculating the SSH Password for a Cloudvue Device

Post author By Tom Oakes
Post date March 8, 2023

*** INTERNAL USE ***

Description

The following instructions can be used to manually calculate the ssh password for a Cloudvue video device.

Product

Cloudvue Gateway
C2C

Solution

Cloudvue Gateway

The ssh password is the first 32 characters of the MD5 Hash returned when using the following combination

MAC + Version + 3cadcddd84a94e1014f6a9bfeeecfd6

Where MAC is the MAC address of the device in all CAPS and Version is the version of Cloudvue Software the gateway is running

Linux

$ echo -n AC1F6BB04DDC22.9.0a3cadcddd84a94e1014f6a9bfeeecfd6 | md5sum | cut -c 1-32 8d30ee28cc2e0a736e4da9568a3a2367

$ 8d30ee28cc2e0a736e4da9568a3a2367

C2C

The ssh password, while similar to the Cloudvue Gateway, uses only the first 16 characters of the MD5 Hash returned when using the following combination

MAC + Version + 3cadcddd84a94e1014f6a9bfeeecfd6

Where MAC is the MAC address of the device in all CAPS and Version is the version of Cloudvue Software the C2C device is running

Linux

$ echo -n 0050F96C05B122.9.0a3cadcddd84a94e1014f6a9bfeeecfd6 | md5sum | cut -c 1-16

$ 47fae762f9ff87bc

Tags SSH Password, 13851, Internal, SSH

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Tunneling to a Cloudvue Gateway From a Local Windows Machine

Post author By Tom Oakes
Post date February 10, 2023

Description

At times it may be necessary to access either the Gateways local Cloudvue interface and/or a connected cameras web interface. PuTTY Portable can establish an SSH connection with or without port forwarding from a local Windows machine which once established will allow access to these resources from a web browser on the local machine.

Product

Cloudvue Gateway
C2G Cameras

Solution

Installing PuTTY Portable

Download PuTTY Portable here
Browse to the location which the PuTTYPortable _x.x.paf.exe file was downloaded
Double-click the file to start the installation
Follow the on-screen prompts and select the location you’d like to install to
If the installer detects an existing PortableApps directory on one of your attached drives or within your USERPROFILE folder, it will automatically select that. Otherwise, the current directory will be selected by default. Within the directory you select, a PuTTYPortable directory will be created containing the portable app. Note that installing to the C:\Program Files or equivalent is not supported.

Standard SSH Connection

Navigate to the directory created during the install
Double Click the PuTTYPortable.exe file
The PuTTY Configuration window will appear
Enter the LAN/NET IP address in the Host Name (or IP address) field
Note: The IP address can be found in the Network Settings section via Cloudvue or Cloudvue Manager
Change the Port to 7627
Click Open

A terminal window will appear and prompt you to login
The username is smartvue
You will be prompted for the password
This is the SSH password found on the device page in Cloudvue Manager
Enter the password and press enter
- TIP: Right click your mouse to paste into the terminal window
If successful a welcome will display, and you should now have an SSH connection to the Cloudvue Gateway

SSH with Port Forwarding

At times you may need to access Cloudvue Local or cameras connected to the Cloudvue Gateway “C2G” from a web browser. You can use PuTTY Portable to setup port forwarding in addition to the SSH connection.

Enter the IP Address of the Cloudvue Gateway
Enter the SSH port (7627)
Before Clicking Open Click the + next to SSH to expand the section
Select Tunnels
Use the Source Port and Destination fields to add port forwarding entries for C2G cameras
Source Port can be any unused port the on the local machine
Destination Port is a combination of the C2G Cameras IP address and port, typically port 80

NOTE: If unknown, camera IP addresses can be found in the Cloudvue Gateways Cameras section of Cloudvue Manager

Pro Tip: To verify a local port is available run the following from either PowerShell or a Command Prompt.

netstat -ano | findstr :80

Uninstalling PuTTY Portable

Once work has been completed it is best practice to uninstall the software from the customers machine
Unlike traditional apps, a portable app isn’t ‘installed’ with an entry in Add/Remove programs, so uninstallation is quick and easy
Delete the PuTTYPortable folder to completely remove the app and all its settings.

Example

port 80 of the Cloudvue Gateway has been forward to port 80 of the localhost and is accessible using http://localhost/
port 80 of Cloudvue Gateway camera 1 has been forwarded to port 8000 of the localhost http://localhost:8000/
port 80 of Cloudvue Gateway camera 2 has been forwarded to port 8001 of the localhost http://localhost:8001/

Note: PuTTy will display the forwarded ports with an “L” before the Local port

Tags Port Forwarding, 13667, Internal, Cloudvue Gateway, SSH Tunneling, Tunneling, C2G

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Unable to Add Hikvision Camera to Cloudvue Gateway

Post author By Isaac Penrod
Post date February 8, 2023

Description

While older Hikvision cameras can be added as model specific newer models do not have individual API integrations and must be added using ONVIF. Before scanning or adding the camera in Cloudvue or Cloudvue Local the following items must be configured within the camera web interface on each camera.

Product

Cloudvue Gateway

Solution

RTSP Authentication

Configuration > System > Security
Set to digest or digest/basic.

ONVIF or Open Network Video Interface

Configuration > Network > Advanced Settings > Integration Protocol
Must be enabled.

ONVIF User

Configuration > Network > Advanced Settings > Integration Protocol
An ONVIF user with the following attributes is added.
- Username: admin
- Password: same as the current admin user used to access the cameras web interface
- Level: Administrator

NOTE: Customers have reported that sometimes the settings don’t get applied in the camera. Please double check by logging out and back into the camera and reviewing.