Category: Cloudvue Gateway

Corrupted cloud-config.json File 

Title Corrupted cloud-config.json File  Description  Customer reported that they could no longer view live video in Cloudvue Web or Cloudvue Mobile App.  Additionally, Disk Space would not load. Product  Solution We were able to use the failover port to gain SSH access to the Cloudvue Gateway and replace the corrupted configuration file /smartvue/cloud-config.json

Cloudvue Gateway – Video File Naming Format

Description  The Cloudvue Gateway video file storage structure is as follows: Product  Solution /smartvue/video/MAC/YYYY-MM-DD/EPOCHTIME.mp4 MAC (The MAC address of a connected camera)YYYY (Year such as 2023)MM (Month such as 03 for March)DD (Date such as 30 for the 30th)Note: The folders Year, Month Date are UTC/GMT not the local time zone of the Cloudvue Gateway.… Continue reading Cloudvue Gateway – Video File Naming Format

Cloudvue Gateway and OS Logs

Description  Directory locations of both the Linux OS and Cloudvue Gateway logs are as follows. Product Cloudvue Gateway Solution Linux logs Standard Linux logs are located in /var/log smartvue@TCG4T4:~$ cd /var/log auth.logboot.logbootstrap.logdmesgdpkg.logkern.logmysql.lognginx.logsyslog Here is a full listing Cloudvue Gateway Logs smartvue logs are located in /smartvue/logs smartvue @TCG4T4:~$ cd /smartvue/log/ analytics.logdiskCleanup.lognginx.lognvr-camera-sync.lognvr-data-api.logsmv-record.logsnapshot-upload-server.logupdate.logversionCleanup.log Here is a full… Continue reading Cloudvue Gateway and OS Logs

Cloudvue Gateway Camera Already Exists

Description  When attempting to add a camera to the Cloudvue Gateway an error message appears “Camera Already Exists”. Typically, this happens when the local database is out of sync with the cloud database. Removing the camera from the local database then re-adding triggers a new sync which resolve the issue. Below are instructions for removing… Continue reading Cloudvue Gateway Camera Already Exists

Manually Calculating the SSH Password for a Cloudvue Device

*** INTERNAL USE *** Description  The following instructions can be used to manually calculate the ssh password for a Cloudvue video device. Product  Solution Cloudvue Gateway The ssh password is the first 32 characters of the MD5 Hash returned when using the following combination MAC + Version + 3cadcddd84a94e1014f6a9bfeeecfd6 Where MAC is the MAC address… Continue reading Manually Calculating the SSH Password for a Cloudvue Device

Tunneling to a Cloudvue Gateway From a Local Windows Machine

Description  At times it may be necessary to access either the Gateways local Cloudvue interface and/or a connected cameras web interface. PuTTY Portable can establish an SSH connection with or without port forwarding from a local  Windows machine which once established will allow access to these resources  from a web browser on the local machine.… Continue reading Tunneling to a Cloudvue Gateway From a Local Windows Machine

Unable to Add Hikvision Camera to Cloudvue Gateway

Description  While older Hikvision cameras can be added as model specific newer models do not have individual API integrations and must be added using ONVIF.   Before scanning or adding the camera in Cloudvue or Cloudvue Local the following items must be configured within the camera web interface on each camera.  Product  Solution RTSP Authentication ONVIF… Continue reading Unable to Add Hikvision Camera to Cloudvue Gateway