Description At times it may be necessary to move or copy files from a Cloudvue Gateway to a local machine. WinSCP Portable establishes an SSH connection between a machine running Windows and a Gateway. It offers a convenient side by side file explorer view of the local and Gateway directories and files making it simple to… Continue reading Moving Files From Cloudvue Gateway to Windows
Category: Cloudvue Gateway
Cloudvue – Recording Schedule Types
Description The following describes the currently available recording schedule types Product Solution Schedule Types Motion Record Local Record, Cloud Motion Local Record, Cloud People Detection Local Record, Cloud Vehicle Detection NOTE: All cloud recording requires a subscription
Cloudvue Gateway Video Tearing
Description The Force TCP option forces the video stream to be sent using TCP/IP. This is recommended when live video is either displaying artifacts, video tearing, is heavily pixelated or a blue or green screen is being displayed. Product Solution
Cloudvue Master Camera Password
Cloudvue Master Camera Password Description Entering a password in the Master Camera Password field sets the camera password for future and currently connected cameras. Product Solution NOTE: The Master Password Field does not show dots or any indication that a Master Camera Password has been set. To remove a Master Camera Password, support must ssh… Continue reading Cloudvue Master Camera Password
Cloudvue Manager – Colour Codes Definitions
Description This document explains the different status colours shown on the Cloudvue Manager interface. Each of these codes have their own meanings and it is important to know what they mean. Colour Codes
Cloudvue Manager – Creating Admin Accounts and Users
Description This document explains the step-by-step process of creating an admin account and adding users to accounts. Alongside this, will also show how to add user to a video device. Steps Note: When entering email address, do not use capital letters. This may cause issues with logging in.
Cloudvue Analytic Snapshot – Via Email
Description This is for the issue where snapshot analytics do not show up via email on Cloudvue. Explanation / Solution This is as designed on Cloudvue. This feature could be rolled out on later versions of cloudvue.
Configuring IP Addresses on a Cloudvue Gateway
Description This article describes how to set IP addresses as either static or DHCP for a Cloudvue Gateways onboard NICs. Product Prerequisites Solutions NOTE: Network Settings can only be viewed, not changed from cloudvue.com Local Cloudvue Command Line In this example both NICs em2 (LAN) and em1 (Cameras) are being set to a static IP… Continue reading Configuring IP Addresses on a Cloudvue Gateway
Finding Cloudvue Gateway IP Addresses
Description Here are the ways to determine the LAN IP address of a Cloudvue Gateway Product Cloudvue Gateway Solution Cloudvue.com Cloudvue App Cloudvue Manager
Removing Inactive Devices
Description At times it may be necessary to remove video devices from customer accounts. The following steps outline how to safely remove inactive devices. Product Solution Note: Ideally the following steps should be performed by the integrator. Support can do all the steps as well but should avoid removing subscriptions (see below)