The Force TCP option forces the video stream to be sent using TCP/IP. This is recommended when live video is either displaying artifacts, video tearing, is heavily pixelated or a blue or green screen is being displayed.
Entering a password in the Master Camera Password field sets the camera password for future and currently connected cameras.
Product
Cloudvue Gateway
Solution
Adding a new camera
If you have a Master Camera Password set and add a new camera, it will auto change the camera password to the password set in the Master Camera Password field.
Cameras already added via the default camera password, or a password set via the camera interface if changed from the default
If you add a Master Camera Password or change the Master Camera Password after cameras are already connected, it will change all currently connected cameras password to what ever is submitted in the Master Camera Password field.
If you are logging directly into the Gateway via the local IP address
You can change the password on cameras individually
This would override the Master Camera Password for that single device
If someone changes the Master Camera Password, that would override the individual password set above
NOTE: The Master Password Field does not show dots or any indication that a Master Camera Password has been set. To remove a Master Camera Password, support must ssh to the DB to remove it. If you want to change it, just type in a new password which will change the password on all connected cameras.
This document explains the different status colours shown on the Cloudvue Manager interface. Each of these codes have their own meanings and it is important to know what they mean.
At times it may be necessary to remove video devices from customer accounts. The following steps outline how to safely remove inactive devices.
Product
C2C
Cloudvue Gateway
Solution
Note: Ideally the following steps should be performed by the integrator. Support can do all the steps as well but should avoid removing subscriptions (see below)
Access the customer’s account in Cloudvue Manager
Expand Video Devices and select the desired device
Expand Subscriptions and uncheck the subscription and save. (If it says checkout this should be done by the partner staff that originally created the subscription for correct prorations to be applied)
Expand Users and Remove all users from the device
For Cloudvue Gateways expand Cameras and remove all cameras from the device
Edit the Device and set the Partner and Account to Inactive (this removes the device from their manager portal and requires help from support )
