Description In order to interact with the RAID controller on a Cloudvue Gateway you must first install storcli. Products Steps Verification Confirm RAID Controller Present Use lshw to determine if a RAID Controller is present. If no results are returned then there is no RAID controller detected, thus no reason to proceed. sudo lshw |… Continue reading Installing storcli on a Cloudvue Gateway
Category: Cloudvue Gateway
Correcting Error: Cannot find module ‘@jci-Internal/acvs-cloudvue-onvif
Description Prior to the release of Cloudvue version 23.9 the error message “”Error: Cannot find module ‘@jci-Internal/acvs-cloudvue-onvif’” could appear when trying to add cameras to a Cloudvue Gateway. This will be fixed with the release of 23.9.x. Products Steps to Reproduce Add a new camera either by scanning or by IP. Expected Results Camera adds… Continue reading Correcting Error: Cannot find module ‘@jci-Internal/acvs-cloudvue-onvif
Error: Cannot find module ‘@jci-Internal/acvs-cloudvue-onvif
Description Prior to the release of Cloudvue version 23.9 the error message “”Error: Cannot find module ‘@jci-Internal/acvs-cloudvue-onvif’” could appear when trying to add cameras to a Cloudvue Gateway. This will be fixed with the release of 23.9. Products Steps to Reproduce Add a new camera either by scanning or by IP. Expected Results Camera adds… Continue reading Error: Cannot find module ‘@jci-Internal/acvs-cloudvue-onvif
Manually Updating Smartvue Software on a Cloudvue Gateway
Description At times it may be advantageous to manually apply production versions of Smartvue on a Cloudvue Gateway. Here are the instructions for obtaining, transferring, deploying, and verifying that software. Product Solution Example
Cloudvue Gateway Camera Integrations
Description Traditionally Cloudvue has focused on individual API integrations for cameras connecting to the Cloudvue Gateway. However, there are just too many camera manufactures to integrate with each. So, except for Illustra and Axis we rely on integrating with ONVIF Profile-S compliant cameras. Customers that would like a specific API camera integration should submit their… Continue reading Cloudvue Gateway Camera Integrations
Cloudvue Release Process
Description The Cloudvue release process involves multiple components and regions. In addition to the cloud software there are C2C, Cloudvue Manager, Cloudvue Mobile and Cloudvue Access. Generally, software will release to NA first and if no issues are detected to EMEA and AU a few days later. This pattern is followed for each component with… Continue reading Cloudvue Release Process
Using Rsync to Transfer Files to a Cloudvue Gateway
Description At times it may be necessary to move files to a Cloudvue Gateway and while other tools such as SCP or MobaXterm can usually manage the job, rsync can track progress and resume after an interruption which can be particularly useful when transferring large files like the latest Cloudvue software or on slow or… Continue reading Using Rsync to Transfer Files to a Cloudvue Gateway
Cloudvue Video File Formats
Description Both Cloudvue Gateways and C2C devices store video in 30 second increments. Cloudvue Gateways use MP4 and C2C uses MKV container formwats. The MKV video files on C2C devices are encrypted and cannot simply be copied and played. The MP4 video files on Cloudvue Gateways are NOT encrypted and can be copied and played.… Continue reading Cloudvue Video File Formats
Amcrest Cameras Fail to Add as ONVIF
Description Adding an Amcrest camera as ONVIF to a Cloudvue Gateway fails with an error message “Invalid Username / Password”. This is true even if the credentials being used work to login to the cameras web interface. Product Steps to Reproduce Expected Results Actual Results Solution Reference: https://amcrest.com/forum/ip-cameras-f18/onvif-authentication-not-working-in-newer-cameras-t13723.html Re: ONVIF authentication not working in newer… Continue reading Amcrest Cameras Fail to Add as ONVIF
Bulk Adding/Removing User Device Access
Description Adding or removing a User to/from multiple devices in Cloudvue Product Cloudvue.com Steps to Add User Access An Admin on an account who is already added to all devices can add a new user to multiple devices at once by completing the following steps: New User Existing User If an existing user that already… Continue reading Bulk Adding/Removing User Device Access