Category: Cloudvue Cameras

Understanding and Using Partner Codes

Understanding and Using Partner Codes Partner codes are the way in which Cloudvue can group devices (Cloud Cameras.and Cloudvue Gateways) under certain owners or a managers. Add a Partner Code to a Device Log into Cloudvue Enterprise Manager and find the selected device: Click on EDIT DEVICE and enter the partner code then click on… Continue reading Understanding and Using Partner Codes

Cloudvue Manager Falsely Reports the SD Card as not Formatted

Description  It has been observed that for certain cameras Cloudvue Manager will falsely report the status of the SD card as “SD card is not formatted correctly. Format it as vfat”. Use the following instructions to resolve. Product  c2c-illustra-IFS03xFirmware Versions Illustra.SS004.01.09.02.0005 and Illustra.SS004.01.09.04.0003Cloudvue Software version 22.4.1Build Number 71Build Date 07/26/2022, 8:07pm Steps to Reproduce  Access… Continue reading Cloudvue Manager Falsely Reports the SD Card as not Formatted

Cloudvue SSH Tunneling

Description  Certain information gathering or troubleshooting tasks such as gathering logs, doing software or firmware updates require remote access to devices.  This is where tunneling comes into play and the following instructions explain the process. Products Tunneling Machine Setup To properly setup your tunneling machine the following must be completed once.  The basic steps are:… Continue reading Cloudvue SSH Tunneling