Category: Cloudvue Cameras

Connecting an Analog Microphone to a Cloudvue C2C Camera

Cloudvue’s cloud-based recording solution provides the ability to record and playback audio. Many models of Illustra IQ cameras configured for Camera to Cloud (C2C) recording with Cloudvue’s services provide audio capabilities. Check your specific Illustra IQ camera model to determine audio support. Considering audio quality, refer to manufacturer recommendations and guidelines on microphone selection and… Continue reading Connecting an Analog Microphone to a Cloudvue C2C Camera

Remote Port Forwarding using the Reverse Tunneling Script

Description  At times you may need to remotely access the web interface of either a Cloudvue Gateway or camera.  The following instructions can be used to establish a tunnel, gain ssh access and setup remote port forwarding via the reverse tunnel script.  Once setup you will be able to access the terminal (ssh) or the… Continue reading Remote Port Forwarding using the Reverse Tunneling Script

Cloudvue C2C – Video File Naming Format

Description  The C2C Gateway video file storage structure to the local SD card is as follows: Product  Solution /media/sd1/videos/YYYY-MM-DD/EPOCHTIME.mkv YYYY (Year such as 2023) MM (Month such as 01 for January) DD (Date such as 30 for the 30th) Each directory  (YYYY-MM-DD) contains video files recorded that day, each video file uses the naming naming… Continue reading Cloudvue C2C – Video File Naming Format

Adding an Authorized Public SSH Key to a C2C

Description  SSH access to Cloudvue C2C devices  depends  on  RSA public/private key pairs.  Public keys for L3 Cloudvue support were added into the Cloudvue production software with the release of 22.9.0 in January of 2023.   The following instructions can be used to temporarily add a public ssh key to a C2C device.  SSH public keys… Continue reading Adding an Authorized Public SSH Key to a C2C

Cloudvue – Recording Schedule Types

Description  The following describes the currently available recording schedule types Product  Solution Schedule Types Motion Record Local Record, Cloud Motion Local Record, Cloud People Detection Local Record, Cloud Vehicle Detection NOTE: All cloud recording requires a subscription

No view on Cloudvue cameras – Buffering on full screen

Description This deals with the issue where C2C cameras on cloudvue are online but nothing shows on live view on cloudvue. When full screen is toggled on the cloudvue interface, the live feed starts buffering. Solution

Removing Inactive Devices

Description  At times it may be necessary to remove video devices from customer accounts. The following steps outline how to safely remove inactive devices. Product  Solution Note: Ideally the following steps should be performed by the integrator. Support can do all the steps as well but should avoid removing subscriptions (see below)