Cloudvue Advance Replacement RMA Process – North America

Description  Please use the following steps when creating a Cloudvue Advance Replacement RMA in North America. Solution Complete the normal Cloudvue RMA Process for North America, see KB #13217 for instructions. From the RMA Salesforce Case Email Will Anderson <will.anderson@jci.com>  requesting that he create a sales order.  The email should include the following information: IMPORTANT: … Continue reading Cloudvue Advance Replacement RMA Process – North America

Cloudvue Access – Allowing Bluetooth permissions

Description When using Cloudvue Access to allow opening of doors in near by the application needs to have permission to use bluetooth Product Cloudvue Access Steps to Reproduce Expected Results You see all doors near by Actual Results No doors are seen in near by but location tab shows all doors Solution You need to… Continue reading Cloudvue Access – Allowing Bluetooth permissions

Cloudvue Release Process

Description  The Cloudvue release process involves multiple components and regions.  In addition to the cloud software there are C2C, Cloudvue Manager, Cloudvue Mobile and Cloudvue Access.  Generally, software will release to NA first and if no issues are detected to EMEA and AU a few days later.  This pattern is followed for each component with… Continue reading Cloudvue Release Process

Adding a Kantech KT-1 with ioSmart Reader to Cloudvue

This video will walk you through connecting a Kantech KT-1 controller using an ioSmart Reader to Cloudvue. Be sure you have followed the steps in a separate video on configuring the KT-1 Controller for Cloudvue Mode before proceeding. <br>

Incorrect Data Centre Registering KT-1 to Cloudvue

Description  When converting a KT-1 to Cloudvue mode sometimes the datacenter does not save to the correct location. Product  Steps to Reproduce  Expected Results  Data centre is saved as EMEA or AU Actual Results  Data centre still says North America and it is not on any data centre Solution Ensure the KT-1 is on FW… Continue reading Incorrect Data Centre Registering KT-1 to Cloudvue

No Remaining Seats for Doors Error

Description  The “No remaining seats for doors” error will occur when attempting to assign door access to a user on a door that does not have a subscription. Product  Steps to Reproduce  Expected Results  The user saves without error Actual Results  The user fails to save and the error “Error occurred in saving credential.” is… Continue reading No Remaining Seats for Doors Error