Category: Cloudvue

Confirming Frame Rate (FPS) for C2G Cameras via Cloudvue Manager

Warning: Level 2 Document – Please do not distribute.   Introduction This article describes how to verify the actual live video frame rate (FPS) for C2G cameras when viewed through Cloudvue.com, or Cloudvue Local. Use this procedure when troubleshooting image performance issues or verifying expected camera configurations. IMPORTANT:• This process applies only to C2G cameras.•… Continue reading Confirming Frame Rate (FPS) for C2G Cameras via Cloudvue Manager

Accessing Cloudvue Device Audit Logs

Summary This article explains how to locate a Cloudvue device (C2C or Cloudvue Gateway) and review its associated Device Audit Logs within Cloudvue Manager. Prerequisites Procedure Audit Log Details Useful Log Filters Exporting Audit Logs Cloudvue currently does not provide a built-in download option for Device Audit Logs.However, logs can be copied and pasted into… Continue reading Accessing Cloudvue Device Audit Logs

Cloudvue – Recording Schedules Default Behavior

Introduction Cloudvue Gateways and C2C devices record video continuously (24 hours/day, 7 days/week) by default. To change that behavior, create a recording schedule and apply it to one or more devices on a Cloudvue Gateway, or to an individual device on C2C. For descriptions of the available schedule/recording modes, see KB #16256 (Cloudvue   Recording Schedule… Continue reading Cloudvue – Recording Schedules Default Behavior

Cloudvue Video Retention & Service Plans

Products Overview Cloudvue provides flexible video storage options using either C2C (Camera to Cloud) or Cloudvue Gateways (C2G). Video is recorded and stored automatically on the selected platform, with optional cloud storage subscriptions available for extended retention. Subscriptions & Cloud Storage Storage retention in a VMS environment is not fixed; instead, it depends on several… Continue reading Cloudvue Video Retention & Service Plans

Cloudvue – Determine Warranty Status

Warning: Level 2 Document – Please do not distribute.   Introduction Cloudvue Cameras and Gateways are covered by a 3‑year limited warranty. Cloudvue warrants that all products will be free from defects in materials or workmanship under normal use and service for a period of three (3) years from the original purchase date. Customers are… Continue reading Cloudvue – Determine Warranty Status

Accessing and Saving Archived Video Clips in Cloudvue

Products Overview Archived video is available for video enabled devices only.  Video may be recorded and stored locally on the device, in the cloud, or both—depending on your Cloudvue subscription. Local and cloud storage availability varies based on: Cloud storage capacity depends on the subscription plan, including video quality and retention period: Note: VMS‑Only subscriptions… Continue reading Accessing and Saving Archived Video Clips in Cloudvue

Cloudvue Hyper View Overview and Usage

Introduction Hyper View is a cloud based feature that compiles video clips from both C2C and Cloudvue Gateway cameras into a continuous 60 second recap video for any 24 hour period. This feature is accessed directly from cloudvue.com and operates independently from normal archived video storage. Because Hyper View uses its own clip generation process,… Continue reading Cloudvue Hyper View Overview and Usage

CV OnSite Troubleshooting

 Description  This article outlines the steps to troubleshoot situations where the CloudVue device cannot be seen on CV manager. The procedure covers verifying the NVR’s local output, checking for errors at the OS level, and confirming that the required network and internet access are available.  Troubleshooting Steps  1. Check Local Access on the NVR  If you are unable… Continue reading CV OnSite Troubleshooting