Categories
Knowledge Support Exclude from Global Search Log Level Support Error exacqVision Server Categories Products Logs StreamPI

QueryMACAddresses – retcode PHYSICAL_IF_IOCTL_OPENERROR

QueryMACAddresses – retcode PHYSICAL_IF_IOCTL_OPENERROR

Description

The Engineering team has not fully understood why this error occurs. We may be issuing commands to a get MAC address and link speed to virtual adapters where they are not supported. But if the customer is able to see all attached network interfaces and their MAC addresses in the client, this error does not indicate any malfunction.

Categories
Knowledge Support Exclude from Global Search Log Level Warning Support exacqVision Server Products Logs StreamPI

Registry Key %1 missing or no member adapters to report

Registry Key %1 missing or no member adapters to report

Description

%1 = The registry key queried. %BR% Teaming is not setup on the system or teaming is not supported

Categories
Knowledge Support Exclude from Global Search Log Level Support Error exacqVision Server Categories Products Logs StreamPI

Error Failed to get Characteristics registry value

Error Failed to get Characteristics registry value

Description

When we enumerate network adapters from the registry, we look at the values of the “\Characteristics\” key to determine whether an adapter is physical or virtual. There is one adapter which does not have this key and that is almost always at index 0.

Notes

This error does not indicate any malfunction.

Categories
Exclude from Global Search Knowledge Support Log Level Verbose Support exacqVision Server Categories Products Logs StreamPI

LDAP: Query heartbeat finished without error (#101, 0 secs).

LDAP: Query heartbeat finished without error (#101, 0 secs).

Description

LDAP bind re-verified.

Notes

This is a normal message.

Categories
Exclude from Global Search Knowledge Support Log Level Warning Support exacqVision Server Categories Products Logs StreamPI

Transform failure on send ***

Transform failure on send ***

Description

Communication failure while sending config information to a Client.

Notes

Can be due to a corrupted installation or anti-virus.

<br>

Categories
Exclude from Global Search Knowledge Support Log Level Support Error exacqVision Server Categories Products Logs StreamPI

Login failure – unknown username (%1) or password.

Login failure – unknown username (%1) or password.

Description

%1 = The user that attempted to login. %BR%
This indicates the Client connected to the server, saw the service, and the authentication failed.

Notes

This has been known to come up on extremely slow connections as well, or on systems with a very restrictive antivirus. Can also appear frequently if the Web Service is attempting to connect with incorrect login information.

Categories
Exclude from Global Search Knowledge Support Log Level Verbose Support exacqVision Server Categories Products Logs StreamPI

Client %1:%2 unsubscribed from stream %3

Client %1:%2 unsubscribed from stream %3

Description

%1 = The IP address of the Client machine. %BR%
%2 = The port number the Client connected through. %BR%
%3 = The Device ID for the stream displayed. %BR%
User stopped viewing a camera from Client machine.

Notes

This is a normal message
Categories
Exclude from Global Search Knowledge Support Log Level Verbose Support exacqVision Server Categories Products Logs StreamPI

Client %1:%2 subscribed to stream %3

Client %1:%2 subscribed to stream %3

Description

%1 = The IP address of the Client machine. %BR%
%2 = The port number the Client connected through. %BR%
%3 = The Device ID for the stream displayed. %BR%

User is viewing a camera from Client machine.

Notes

This is a normal message