QueryMACAddresses – retcode PHYSICAL_IF_IOCTL_OPENERROR

QueryMACAddresses – retcode PHYSICAL_IF_IOCTL_OPENERROR Description The Engineering team has not fully understood why this error occurs. We may be issuing commands to a get MAC address and link speed to virtual adapters where they are not supported. But if the customer is able to see all attached network interfaces and their MAC addresses in the… Continue reading QueryMACAddresses – retcode PHYSICAL_IF_IOCTL_OPENERROR

Error Failed to get Characteristics registry value

Error Failed to get Characteristics registry value Description When we enumerate network adapters from the registry, we look at the values of the “\Characteristics\” key to determine whether an adapter is physical or virtual. There is one adapter which does not have this key and that is almost always at index 0. Notes This error… Continue reading Error Failed to get Characteristics registry value

Login failure – unknown username (%1) or password.

Login failure – unknown username (%1) or password. Description %1 = The user that attempted to login. %BR% This indicates the Client connected to the server, saw the service, and the authentication failed. Notes This has been known to come up on extremely slow connections as well, or on systems with a very restrictive antivirus.… Continue reading Login failure – unknown username (%1) or password.

Client %1:%2 unsubscribed from stream %3

Client %1:%2 unsubscribed from stream %3 Description %1 = The IP address of the Client machine. %BR% %2 = The port number the Client connected through. %BR% %3 = The Device ID for the stream displayed. %BR% User stopped viewing a camera from Client machine. Notes This is a normal message

Client %1:%2 subscribed to stream %3

Client %1:%2 subscribed to stream %3 Description %1 = The IP address of the Client machine. %BR% %2 = The port number the Client connected through. %BR% %3 = The Device ID for the stream displayed. %BR% User is viewing a camera from Client machine. Notes This is a normal message