Description Currently the Samsung PNM-C32083RVQ is seeing some issues with connecting and causing client to drop the connection to the server. Product Solution We are aware and have fixed this issue with later build.ExacqVisionServer_25.1.1039.0_x64 was tested and successfully resolved the issue. We are currently waiting on a RC build we can share with customers or… Continue reading Samsung PNM-C32083RVQ Issue with Exacq Server
Category: SamsungPI
Hanwha PNM-C32083RVQ Connection to Server and Motion Stops Working
Description Hanwha will not allow motion to work properly with Exacq Server 24.09.4.0 as long as the camera is on fw 23.01.04-20240417-R929 due to a NTP issue found. Another issue reported is the connection status will throw errors to indicate it is not connected properly.NOTE:FW 23.01.01 obtained from Hanwha (which will be the official release… Continue reading Hanwha PNM-C32083RVQ Connection to Server and Motion Stops Working
Samsung PNM-C34404RQPZ Connection Issues
Description There have been several reports of connection issues with the Samsung PNM-C34404RQPZ. Reports of the units rebooting upon connecting it to the client and which plugin to utilize. Product Exacq Server 24.03.7.0Camera Info: Samsung PNM-C34404RQPZFW used: 23.01.04_20240417_R650 https://www.exacq.com/integration/ipcams/#getCameraRecord=901b747e-fcbf-5464-7543-5aeb7ae3afe8~nstep_id=step-3 Steps to Reproduce In the Client go to Add IP Cameras under the configuration. Add the first… Continue reading Samsung PNM-C34404RQPZ Connection Issues