Category: PsfPI

Categories
Plugin Exclude from Global Search Log Level Warning exacqVision Server Categories Logs PsfPI

FFNI on stream %1 – %2

FFNI on stream %1 – %2

Description

FFNI indicates First Frame Not I-frame. The psfpi plugin cannot start recording on a P/B-frame since these cannot be decoded. The FFNI metrics/logging is accounting for the fact that frames were dropped. Possible symptom is “smearing” of video occasionally “snapping” back to clear image. The stream ID will determine if it is video, audio, primary, or secondary. This may occur normally on initial connection upon starting the server service, startup, or when re-enabling a stream. If it is persistent during normal system operation it indicates a problem.%BR%%BR%

%1 – Stream ID%BR%

%2 – Device Name%BR%

Notes

  • Enabling debugging logs on core may reveal further details.%BR%
  • In the case where huge key frames may be dropped, this may be examined by exporting the video in PS format then examining in psexplorer.
Categories
Exclude from Global Search Knowledge Support Log Level Verbose Support exacqVision Server Categories Products Logs PsfPI

Closed {File Page}

Closed {File Page}

Description

This indicates that a 5-minute segment of video/audio has been recorded and the file closed.

Notes

This is a normal message.

Categories
Exclude from Global Search Knowledge Support Log Level Verbose Support exacqVision Server Categories Products Logs PsfPI

Opened {File Path}

Opened {File Path}

Description

This indicates that a record stream has been opened on the storage volume for video/audio.

Notes

This is a normal message.

Categories
Exclude from Global Search Knowledge Support Support Error exacqVision Server Categories Products Logs PsfPI

ps file write %path_to_file% error %

ps file write %path_to_file% error %

Description

The file plugin could not successfully write to the disk.

Notes

May be related to drive permissions or anti-virus.

Categories
Exclude from Global Search Knowledge Support Support Error exacqVision Server Categories Products Logs PsfPI

stat %path_to_file% error %

stat %path_to_file% error %

Description

The status of a previously written file could not be retrieved.

Notes

May be related to drive permissions or anti-virus.

Categories
Exclude from Global Search Knowledge Support Log Level Warning Support exacqVision Server Categories Products Logs PsfPI

remove D:\\YYYY\\MM\\DD\\HH\\XXXX-XXXXXXXX.ps error

remove D:\YYYY\MM\DD\HH\XXXX-XXXXXXXX.ps error

Description

The Server tried to remove a previously recorded file and could not.

Notes

This can occur if the file has manually been deleted, or if another software (anti-virus) has currently locked the file. Also, if a hard drive has been remounted as read-only, the file removal will fail.

Categories
Exclude from Global Search Knowledge Support Log Level Verbose Support exacqVision Server Categories Products Logs PsfPI

File ***.ps not found

File ***.ps not found

Description

Indicates that that the Exacq Server had knew about this file. But when it went to remove this data to make room for new data, it could not find the file in question.

Notes

This can mean a few things. It can mean that the drive is falling behind, if we do not get a response in time this causes us “not to find” the file. Or that the file was manually deleted and the software did not know about it. Either we discard that entry very quickly and move on to the next file. This should not in and of itself cause any problems.

Categories
Exclude from Global Search Knowledge Support Log Level Support Warning exacqVision Server Categories Products Logs PsfPI

System %1 could not get record volume

System *** could not get record volume

Description

%1 = the stream id. %BR%
For that particular stream, we could not find a place to record it.

Notes

We try to have 1 GB of free space free to record to when we open a file. This is the warning we print if we can’t find that. It can happen at start up while the file plugin scans the drives to determine which files to delete. If it happens every 5 minutes, the drive doesn’t have enough free space to record 1GB * the number of devices in the system even after deleting all .ps and .psi files. %BR%
Very old versions of Server (pre 8.0) could result in this scenario.