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H265 Motion Detection Fails on Panasonic WV-S8531N

Description 

The Panasonic WV-S8531N fails to detect motion when using H265 option.

Product 

ExacqVision Server

  • Server 22.09

Steps to Reproduce 

  • Connect the Camera to Server 22.09 using camera FW 1.03 and set the schedule to record motion.
  • Set Camera to Motion recording schedule and use H265 Format.

Expected Results 

Motion is detected and video records.

Actual Results 

Motion is not detected and video is not recorded.

Solution

Updating firmware to S8531_202ES allowed the camera use Motion with H265 format on Server 22.09.

AES-146

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Exclude from Global Search Knowledge Support Log Level Support Error exacqVision Server Categories Products Logs PanasonicPI

Error -10057 (RTSP PLAY: Bad \”Range:\” header).

Error -10057 (RTSP PLAY: Bad \”Range:\” header).

Description

Camera has stopped sending data.

Notes

Stream Timeout normally precedes this error. Error -10057 (RTSP PLAY: Bad “Range:” header) is the same error as Stream Timeout. This is a different component calling out the same error.