Categories
Plugin Exclude from Global Search Log Level Error Categories Logs GenericCameraPI

%1 Network error 56 in the metadata stream using scheme http

%1 Network error 56 in the metadata stream using scheme http

Description

Indicates a failure receiving network data. This could be due to a network issue or a plugin issue. Requires a packet capture for further investigation.%BR%%BR%

%1 – Device IP Address %BR%

Categories
Exclude from Global Search Plugin Log Level Error AxisPI Logs

update config query delta attribute error

update config query delta attribute error

Description

This message can usually be ignored.%BR%

The Axis plugin is trying to process XML configuration coming to it, but the XML is missing a ‘delta’ attribute. If the XML doesn’t have the ‘delta’ attribute, the plugin ignores the XML message and moves on.%BR%

This may occur from devices sending XML that isn’t fully “compliant” with our protocol dissectors.

Categories
Plugin Exclude from Global Search Log Level Error Categories Logs GenericCameraPI

%1: Context %2. Media open but data timed out. Close and retry

%1: Context %2. Media open but data timed out. Close and retry

Description

The video stream is still open, but we haven’t received video for 10 seconds. %BR%%BR%

%1 – Device IP Address %BR%

%2 – Device name

Notes

Will usually be noted just prior to a stream closing due to some sort of loss of communication. Possibly caused by extended packet loss or network disruption between the NVR and the device.

Categories
Plugin Exclude from Global Search Log Level Verbose exacqVision Enterprise Products Logs Other

psycopg2.errors.ForeignKeyViolation: update or delete on table “organization_enterpriseuser” violates foreign key constraint “auditlogger_auditlog_user_id_*****_fk_organizat” on table “auditlogger_auditlog”

psycopg2.errors.ForeignKeyViolation: update or delete on table “organization_enterpriseuser” violates foreign key constraint “auditlogger_auditlog_user_id_%1_fk_organizat” on table “auditlogger_auditlog”

Description

Reviewing

Notes

%1 suggest the user id number.%BR%
See KB 15724 for resolution.

Categories
Plugin Exclude from Global Search Log Level Warning exacqVision Enterprise Logs Other

The DELETE statement conflicted with the REFERENCE constraint “auditlogger_auditlog_user_id_fbf03342_fk_organization_enterpriseuser_id”. The conflict occurred in database “NA”, table “dbo.auditlogger_auditlog

The DELETE statement conflicted with the REFERENCE constraint “auditlogger_auditlog_user_id_fbf03342_fk_organization_enterpriseuser_id”. The conflict occurred in database “NA”, table “dbo.auditlogger_auditlog

Description

when the Datarolloff service is failing to start you may see this error or a similar error in the datarolloff log file. There is a foreign key constraint that is failing to delete which in turns stops the service from running, you must delete this constraint manually via the Database

Notes

You must delete the key constraint from the database

Categories
Plugin Exclude from Global Search Knowledge Support Log Level Warning Support exacqVision Server Categories Products Logs NotifyPI

Profile Description: %1. Notification attempt return code= 26

Profile Descriptìon: %1. Notification attempt return code= 26

Description

%1 – This is the name of the Email Message Profile %BR% %BR%

Notifications are sent using curl, so the return codes are curl status/error codes. %BR%

Curl error 26 means “Read Error”

Notes

Notifications which include attaching a clip will attempt to create, then read a file locally on the Server. If there was a failure when the clip was created, you’ll see this error. Also, you could see this error due to a permissions limitation. %BR%
Other curl errors can be found here:%BR%
https://curl.se/libcurl/c/libcurl-errors.html

Categories
Plugin Exclude from Global Search Knowledge Support Log Level Warning Support exacqVision Server Categories Products Logs NotifyPI

Profile Description: %1. Notification attempt return code= 67

Profile Descriptìon: %1. Notification attempt return code= 67

Description

%1 – This is the name of the Email Message Profile %BR% %BR%

Notifications are sent using curl, so the return codes are curl status/error codes. %BR%

Curl error 67 means “Login Denied”

Notes

Failed logins to SMTP servers can result due to username/password problems, or no authentication was supplied and the SMTP Server does not support anonymous connections. %BR%
Other curl errors can be found here:%BR%
https://curl.se/libcurl/c/libcurl-errors.html

Categories
Exclude from Global Search Knowledge Support Log Level Warning Support exacqVision Server Categories Products Logs NotifyPI

Profile Description: %1. Notification attempt return code= 7

Profile Descriptìon: %1. Notification attempt return code= 7

Description

%1 – This is the name of the Email Message Profile%BR% %BR%

Notifications are sent using curl, so the return codes are curl status/error codes. %BR%

Curl error 7 means “Couldn’t Connect”

Notes

Connection failures to SMTP servers result when the TCP connection to a given host/port fails. This could mean a firewall is blocking communication.%BR%
Other curl errors can be found here: %BR%
https://curl.se/libcurl/c/libcurl-errors.html

Categories
Exclude from Global Search Knowledge Support Log Level Warning Support exacqVision Server Categories Products Logs NotifyPI

Profile Description: %1. Notification attempt return code= 28

Profile Descriptìon: %1. Notification attempt return code= 28

Description

%1 – This is the name of the Email Message Profile %BR% %BR%

Notifications are sent using curl, so the return codes are curl status/error codes. %BR%

Curl error 28 means “Operation Timeout”

Notes

Timeouts to SMTP servers can result due to routing problems between the exacqVision Server and the SMTP Server, or a configuration problem, such as using the wrong address/port.

Categories
Plugin Exclude from Global Search ArchivePI Log Level Warning exacqVision Server Products Logs

error 86 (invalid password)

error 86 (invalid password)

Description

If the main server, you are setting up to connect to an archiving target on a s-series is joined to a domain there is a local group policy that needs to be configured or you will get a disconnected status ad error 86 invalid password in the server logs

Notes

KB 12873