LICENSE: Ignore update – unrecognized MAC address.
Description
This indicates that the MAC Address registered to the license was not found.
Notes
See suggestions in KB 12830: https://support.exacq.com/#/knowledge-base/article/12830
Category: Logs
LICENSE: Error loading active – Required MAC address missing.
Description
This indicates that the MAC Address registered to the license was not found.
Notes
See suggestions in KB 12830: https://support.exacq.com/#/knowledge-base/article/12830
The processing loop has taken too long *** times. The longest time was ***ms for *** passes.
Description
A calculation is made by each camera plugin to determine if network operations ever took longer than 32ms. Once a minute, this data is logged. If it logs that it has “taken too long” this may indicate that the CPU is not able to keep up with the load.
Notes
A plugin that is not connected to any cameras will log this message once a minute and is not concerning.%BR%
Antivirus software may cause a delay in processing data.
The processing loop may take too long during heavy use, such as lots of reconnects to cameras, or many CGI commands (PTZ) and could be a sign that the system (CPU) is not powerful enough to process the current amount of camera data.
The processing loop performed *** passes and took ***ms to process the data.
Description
A calculation is made by each camera plugin to determine if network operations ever took longer than 32ms. Once a minute, this data is logged. If it logs that it has “taken too long” this may indicate that the CPU is not able to keep up with the load.
Notes
Antivirus software may cause a delay in processing data.
The processing loop may take too long during heavy use, such as lots of reconnects to cameras, or many CGI commands (PTZ) and could be a sign that the system (CPU) is not powerful enough to process the current amount of camera data.
Network error 7 from request iAPI/element.cgi?action=explain&group=System&group=Network using scheme https.
Description
7 means failed to connect to host or proxy Can’t connect via HTTPS
Notes
Has to change the connection type to HTTP instead of HTTPS
Download failed (status 6): curl: (6) Couldn’t resolve host ‘cdnpublic.exacq.com’
Description
Can’t update the Exacq edge server because can’t resolve the host ‘cdnpublic.exacq.com’ The DNS was not assigned to the camera
Notes
After assigning the DNS to the camera it begins to update the SW
LDAP: Found keytab with SPN EDVR/%1 so no need to query server.
Description
%1 – This will likely be the Serial number or the MAC address of the Server.%BR%
Directory services found a keytab file containing an SPN so will not query AD for the SPN but use the SPN found in the keytab.
Notes
Linux only. %BR%
Can be problematic if the SPN in the keytab doesn’t exist. %BR%
This can happen when legacy setup used on the server with Centrify. Use ktutil interactive shell to list with “list” and remove with “delete_entry %slot%”
Profile description: %1. Notification attempt return code= 55
Description
%1 = The name of the Email Message Profile. %BR%This is caused by missing data from compliance with RFC5321. This will cause failure with some SMTP servers, but not others, depending on how they accommodate the message.
Notes
Option 1: If license subscription allows, update exacqVision Server version to 8.8 or higher. %BR%Option 2: If license subscription does not allow update to 8.8 or higher, use an alternative Email/SMTP server.
available system memory ok, not throttling video
Description
After a system throttles, video is no longer recorded. Once the RAM usage goes back under 50%, this log indicates that recording has recovered.
available system memory is low, throttling video
Description
In scenarios where the storage volume cannot keep up with the amount of data being recorded, video is buffered in memory in hopes that the storage volume can eventually catch up. This log indicates that 50% of the available RAM has been utilized. Once this log occurs, video is no longer being recorded.
Notes
If the system does catch back up and goes under 50% RAM usage, you’ll see ‘available system memory ok, not throttling video’.