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Knowledge Support Exclude from Global Search Log Level Support Warning exacqVision Server Categories Products Logs Core

available system memory ok, not throttling video

available system memory ok, not throttling video

Description

After a system throttles, video is no longer recorded. Once the RAM usage goes back under 50%, this log indicates that recording has recovered.

Categories
Knowledge Support Exclude from Global Search Log Level Support Warning exacqVision Server Categories Products Logs Core

available system memory is low, throttling video

available system memory is low, throttling video

Description

In scenarios where the storage volume cannot keep up with the amount of data being recorded, video is buffered in memory in hopes that the storage volume can eventually catch up. This log indicates that 50% of the available RAM has been utilized. Once this log occurs, video is no longer being recorded.

Notes

If the system does catch back up and goes under 50% RAM usage, you’ll see ‘available system memory ok, not throttling video’.

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Knowledge Support Exclude from Global Search Log Level Warning Support exacqVision Server Categories Products Logs OnvifnvcPI

Sender Not Authorized

Sender Not Authorized

Description

Often means camera was added with wrong device type. i.e. – added with Onvif rather than Pelco.

Categories
Exclude from Global Search Knowledge Support Log Level Warning Support exacqVision Server Categories Products Logs VivotekPI

Input(***): Describe response failed (retcode 401)

Input(***): Describe response failed (retcode 401)

Description

401 is an HTTP error code for “Unauthorized”. For unknown reason this sometimes appears when the correct credentials are entered in the client.

Notes

Re-enter the password for the root account in the camera’s web interface.

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Exclude from Global Search Knowledge Support Log Level Warning Support exacqVision Server Categories Products Logs VivotekPI

Input(): Unrecognized resolution.

Input(): Unrecognized resolution.

Description

Server plugin does not like the resolution setting from the camera.

Notes

Enter camera web interface and change the resolution to match the IP Camera Integration test records.

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Exclude from Global Search Knowledge Support Log Level Warning Support exacqVision Server Categories Products Logs Other

*** EISCONN – 120 ***

*** EISCONN – 120 ***

Description

Socket is already connected.

Notes

This error is detected when a connect or listen call is made for a socket which is already connected or listening.

Categories
Exclude from Global Search Knowledge Support Log Level Support Warning exacqVision Server AxisPI Categories Products Logs

Request was denied by the device. Make sure the correct credentials have been entered

Request was denied by the device. Make sure the correct credentials have been entered

Description

With Axis firmware 5.70 and later with encryption mode enabled, an Axis device could take up to five minutes (the default setting for IP reconnection in exacqVision) to start streaming.

Notes

Workaround: Wait for the IP reconnection period to elapse before connecting, or reduce the IP Reconnection setting to a shorter period on the exacqVision System page (Network tab).

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Exclude from Global Search Knowledge Support Log Level Support Warning exacqVision Server Categories Products Logs Other

*** EDESTUNREACH – 113 ***

*** EDESTUNREACH – 113 ***

Description

Destination unreachable (ICMP).

Notes

This error occurs when an ICMP destination unreachable packet for the socket is received.

Categories
Knowledge Support Exclude from Global Search Log Level Support Warning exacqVision Server Categories Products Logs Other

*** ECONNREFUSED – 111 ***

*** ECONNREFUSED – 111 ***

Description

Connection refused.

Notes

This error can occur during an attempt to connect a TCP socket. It is reported when a reset or an unexpected SYNC message is received.

Categories
Knowledge Support Exclude from Global Search Log Level Support Warning exacqVision Server Categories Products Logs StreamPI

*** – only enterprise systems allow directory integration.

*** – only enterprise systems allow directory integration.

Description

The current license key is Start or Professional, but the current configuration is trying to use LDAP.

Notes

This can happen if a Start/Professional license is applied to a previously Enterprise system. Or if the exacqVision Client is attempting to use SSO to connect to a Start/Professional Server.