Category: Warning

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Plugin Exclude from Global Search Log Level Warning exacqVision Server Categories Logs PsfPI

FFNI on stream %1 – %2

FFNI on stream %1 – %2

Description

FFNI indicates First Frame Not I-frame. The psfpi plugin cannot start recording on a P/B-frame since these cannot be decoded. The FFNI metrics/logging is accounting for the fact that frames were dropped. Possible symptom is “smearing” of video occasionally “snapping” back to clear image. The stream ID will determine if it is video, audio, primary, or secondary. This may occur normally on initial connection upon starting the server service, startup, or when re-enabling a stream. If it is persistent during normal system operation it indicates a problem.%BR%%BR%

%1 – Stream ID%BR%

%2 – Device Name%BR%

Notes

  • Enabling debugging logs on core may reveal further details.%BR%
  • In the case where huge key frames may be dropped, this may be examined by exporting the video in PS format then examining in psexplorer.
Categories
Plugin Exclude from Global Search Log Level exacqVision Enterprise Warning Logs Other

The DELETE statement conflicted with the REFERENCE constraint “auditlogger_auditlog_user_id_fbf03342_fk_organization_enterpriseuser_id”. The conflict occurred in database “NA”, table “dbo.auditlogger_auditlog

The DELETE statement conflicted with the REFERENCE constraint “auditlogger_auditlog_user_id_fbf03342_fk_organization_enterpriseuser_id”. The conflict occurred in database “NA”, table “dbo.auditlogger_auditlog

Description

when the Datarolloff service is failing to start you may see this error or a similar error in the datarolloff log file. There is a foreign key constraint that is failing to delete which in turns stops the service from running, you must delete this constraint manually via the Database

Notes

You must delete the key constraint from the database

Categories
Plugin Exclude from Global Search Knowledge Support Log Level Support Warning exacqVision Server Categories Products Logs NotifyPI

Profile Description: %1. Notification attempt return code= 26

Profile Descriptìon: %1. Notification attempt return code= 26

Description

%1 – This is the name of the Email Message Profile %BR% %BR%

Notifications are sent using curl, so the return codes are curl status/error codes. %BR%

Curl error 26 means “Read Error”

Notes

Notifications which include attaching a clip will attempt to create, then read a file locally on the Server. If there was a failure when the clip was created, you’ll see this error. Also, you could see this error due to a permissions limitation. %BR%
Other curl errors can be found here:%BR%
https://curl.se/libcurl/c/libcurl-errors.html

Categories
Plugin Exclude from Global Search Knowledge Support Log Level Support Warning exacqVision Server Categories Products Logs NotifyPI

Profile Description: %1. Notification attempt return code= 67

Profile Descriptìon: %1. Notification attempt return code= 67

Description

%1 – This is the name of the Email Message Profile %BR% %BR%

Notifications are sent using curl, so the return codes are curl status/error codes. %BR%

Curl error 67 means “Login Denied”

Notes

Failed logins to SMTP servers can result due to username/password problems, or no authentication was supplied and the SMTP Server does not support anonymous connections. %BR%
Other curl errors can be found here:%BR%
https://curl.se/libcurl/c/libcurl-errors.html

Categories
Exclude from Global Search Knowledge Support Log Level Support Warning exacqVision Server Categories Products Logs NotifyPI

Profile Description: %1. Notification attempt return code= 7

Profile Descriptìon: %1. Notification attempt return code= 7

Description

%1 – This is the name of the Email Message Profile%BR% %BR%

Notifications are sent using curl, so the return codes are curl status/error codes. %BR%

Curl error 7 means “Couldn’t Connect”

Notes

Connection failures to SMTP servers result when the TCP connection to a given host/port fails. This could mean a firewall is blocking communication.%BR%
Other curl errors can be found here: %BR%
https://curl.se/libcurl/c/libcurl-errors.html

Categories
Exclude from Global Search Knowledge Support Log Level Support Warning exacqVision Server Categories Products Logs NotifyPI

Profile Description: %1. Notification attempt return code= 28

Profile Descriptìon: %1. Notification attempt return code= 28

Description

%1 – This is the name of the Email Message Profile %BR% %BR%

Notifications are sent using curl, so the return codes are curl status/error codes. %BR%

Curl error 28 means “Operation Timeout”

Notes

Timeouts to SMTP servers can result due to routing problems between the exacqVision Server and the SMTP Server, or a configuration problem, such as using the wrong address/port.

Categories
Exclude from Global Search Plugin Log Level ArchivePI Warning exacqVision Server Products Logs

error 86 (invalid password)

error 86 (invalid password)

Description

If the main server, you are setting up to connect to an archiving target on a s-series is joined to a domain there is a local group policy that needs to be configured or you will get a disconnected status ad error 86 invalid password in the server logs

Notes

KB 12873

Categories
Plugin Exclude from Global Search Log Level Warning exacqVision Client exacqVision Server Categories Products Logs StreamPI

LICENSE: Error loading active – Required MAC address missing.

LICENSE: Error loading active – Required MAC address missing.

Description

This indicates that the MAC Address registered to the license was not found.

Notes

See suggestions in KB 12830: https://support.exacq.com/#/knowledge-base/article/12830

Categories
Exclude from Global Search Knowledge Support Log Level Support Warning exacqVision Server Categories Products Logs UpdatePI

Download failed (status 6): curl: (6) Couldn’t resolve host ‘cdnpublic.exacq.com’

Download failed (status 6): curl: (6) Couldn’t resolve host ‘cdnpublic.exacq.com’

Description

Can’t update the Exacq edge server because can’t resolve the host ‘cdnpublic.exacq.com’ The DNS was not assigned to the camera

Notes

After assigning the DNS to the camera it begins to update the SW

Categories
Exclude from Global Search Knowledge Support Log Level Support Warning exacqVision Server Categories Products Logs NotifyPI

Profile Description: %1. Notification attempt return code= 55

Profile description: %1. Notification attempt return code= 55

Description

%1 = The name of the Email Message Profile. %BR%This is caused by missing data from compliance with RFC5321. This will cause failure with some SMTP servers, but not others, depending on how they accommodate the message.

Notes

Option 1: If license subscription allows, update exacqVision Server version to 8.8 or higher. %BR%Option 2: If license subscription does not allow update to 8.8 or higher, use an alternative Email/SMTP server.