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Exclude from Global Search Knowledge Support Log Level Support Error exacqVision Server Categories Products Logs tDVRPI

tDVR %1 video|audio %2 drop %3

tDVR %1 video|audio %2 drop %3

Description

%1 = The number of capture card in the system starting with 0. %BR% %2 = The analog input channel starting with 0. %BR%%3 = The amount of frames dropped. %BR% This log tells how many frames of audio or video were dropped and which board channel it occurred on.

Notes

If only 1 frame was dropped, it is likely due to poor quality video.If a group of frames is dropped. The frame buffer is filling up; check for resource limitations or anti-virus.

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Exclude from Global Search Knowledge Support Log Level Support Error exacqVision Server Categories Products Logs GenericCameraPI

EBADRESP – 110

EBADRESP – 110

Description

Invalid ping response.

Notes

This error occurs during xn_ping if an invalid response to a ping request is received. An invalid response is detected if the sequence number or the source IP address in the response is incorrect.

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Knowledge Support Exclude from Global Search Log Level Support Error exacqVision Server Categories Products Logs GenericCameraPI

*** stream stalled

*** stream stalled

Description

The video/audio stream timed out.

Notes

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Knowledge Support Exclude from Global Search Log Level Support Error exacqVision Server Categories Products Logs StreamPI

Failed call to GetAdaptersInfo in buffer ***

Failed call to GetAdaptersInfo in buffer ***

Description

Windows only, If the buffer’s address is greater than 0x8000000, the server could have a bug in the Windows internal address conversion routines.

Notes

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Exclude from Global Search Knowledge Support Log Level Support Error exacqVision Server Categories Products Logs StretchPI

board *** watchdog expired

board *** watchdog expired

Description

The heartbeat communication to the capture board has timeout. The system will reboot.

Notes

Could be a hardware problem or anti-virus interference. Also possible if no page file is enabled.

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Failed to set time server registry value ***.

Failed to set time server registry value ***.

Description

The Windows registry could not be updated with the listed information.

Notes

Likely permissions related. Group Policy may be disallowing changes.

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Exclude from Global Search Knowledge Support Support Error exacqVision Server Categories Products Logs StreamPI

LDAP: Lost binding to server.

LDAP: Lost binding to server.

Description

Communication has dropped to the Active Directory/LDAP server.

Notes

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Exclude from Global Search Knowledge Support Support Error exacqVision Server Categories Products Logs GenericCameraPI

Receive error buffer full

Receive error buffer full

Description

The available memory buffer if full for the data being received.

Notes

In some cases, a camera can send a frame larger than our allowable frame buffer. Lowering the image quality may help.

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Powershell version 2.0 or greater required

Powershell version 2.0 or greater required

Description

On a Windows machine, the Archiving plugin uses Powershell for iSCSI integration. Powershell is either not installed or is an older version.

Notes

If able, install the Windows Management Framework, then restart the Server service. https://support.microsoft.com/en-us/kb/968929

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Exclude from Global Search Knowledge Support Log Level Support Error exacqVision Server Categories Products Logs XdvPI

device *** board init error ***

device *** board init error ***

Description

Communication could not be established to the eDVR board.

Notes

May be firmware or hardware related.