Categories
Plugin Exclude from Global Search Log Level Error exacqVision Server Categories Logs Illustra3PI

Camera did not send valid quality for codec H264

Camera did not send valid quality for codec H264

Description

exacqVision Client connection status for camera shows “unable to create video stream” status.

Notes

Often this is a firmware compatibility issue. There are some cases that this has been resolved by factory defaulting the camera and/or removing and recreating illustra3pi.xml file in server folder.



Categories
Plugin Exclude from Global Search Error exacqVision Server Products Logs Core

Failed to load plugin analyticpi.so: load code -1

Failed to load plugin analyticpi.so: load code -1

Description

This is expected behavior from exacqVision systems without integrations from supported analytic appliances.%BR%%BR%

Refer to article: analyticpi plugin fails to load

Categories
Plugin Exclude from Global Search Log Level Error exacqVision Server Categories Products Logs Core

Failed to load plugin analyticpi.dll: load code -1

Failed to load plugin analyticpi.dll: load code -1

Description

This is expected behavior from exacqVision systems without integrations from supported analytic appliances.%BR%%BR%

Refer to article: analyticpi plugin fails to load

Categories
Plugin Exclude from Global Search Log Level Warning exacqVision Server Categories Logs PsfPI

FFNI on stream %1 – %2

FFNI on stream %1 – %2

Description

FFNI indicates First Frame Not I-frame. The psfpi plugin cannot start recording on a P/B-frame since these cannot be decoded. The FFNI metrics/logging is accounting for the fact that frames were dropped. Possible symptom is “smearing” of video occasionally “snapping” back to clear image. The stream ID will determine if it is video, audio, primary, or secondary. This may occur normally on initial connection upon starting the server service, startup, or when re-enabling a stream. If it is persistent during normal system operation it indicates a problem.%BR%%BR%

%1 – Stream ID%BR%

%2 – Device Name%BR%

Notes

  • Enabling debugging logs on core may reveal further details.%BR%
  • In the case where huge key frames may be dropped, this may be examined by exporting the video in PS format then examining in psexplorer.
Categories
Plugin Exclude from Global Search Log Level Error Categories Logs GenericCameraPI

%1 Network error 102 in the metadata stream using scheme http

%1 Network error 102 in the metadata stream using scheme http

Description

Indicates a libcurl error where the status is OutOfRequest. Requires a packet capture for further investigation.%BR%%BR%

%1 – Device IP Address %BR%

Categories
Plugin Exclude from Global Search Log Level Error Categories Logs GenericCameraPI

%1 Network error 101 in the metadata stream using scheme http

%1 Network error 101 in the metadata stream using scheme http

Description

Indicates a libcurl error where the status is AlreadySending. Requires a packet capture for further investigation.%BR%%BR%

%1 – Device IP Address %BR%

Categories
Plugin Exclude from Global Search Log Level Error Categories Logs GenericCameraPI

%1 Network error 56 in the metadata stream using scheme http

%1 Network error 56 in the metadata stream using scheme http

Description

Indicates a failure receiving network data. This could be due to a network issue or a plugin issue. Requires a packet capture for further investigation.%BR%%BR%

%1 – Device IP Address %BR%

Categories
Exclude from Global Search Plugin Log Level Error AxisPI Logs

update config query delta attribute error

update config query delta attribute error

Description

This message can usually be ignored.%BR%

The Axis plugin is trying to process XML configuration coming to it, but the XML is missing a ‘delta’ attribute. If the XML doesn’t have the ‘delta’ attribute, the plugin ignores the XML message and moves on.%BR%

This may occur from devices sending XML that isn’t fully “compliant” with our protocol dissectors.

Categories
Plugin Exclude from Global Search Log Level Error Categories Logs GenericCameraPI

%1: Context %2. Media open but data timed out. Close and retry

%1: Context %2. Media open but data timed out. Close and retry

Description

The video stream is still open, but we haven’t received video for 10 seconds. %BR%%BR%

%1 – Device IP Address %BR%

%2 – Device name

Notes

Will usually be noted just prior to a stream closing due to some sort of loss of communication. Possibly caused by extended packet loss or network disruption between the NVR and the device.

Categories
Plugin Exclude from Global Search Log Level Verbose exacqVision Enterprise Products Logs Other

psycopg2.errors.ForeignKeyViolation: update or delete on table “organization_enterpriseuser” violates foreign key constraint “auditlogger_auditlog_user_id_*****_fk_organizat” on table “auditlogger_auditlog”

psycopg2.errors.ForeignKeyViolation: update or delete on table “organization_enterpriseuser” violates foreign key constraint “auditlogger_auditlog_user_id_%1_fk_organizat” on table “auditlogger_auditlog”

Description

Reviewing

Notes

%1 suggest the user id number.%BR%
See KB 15724 for resolution.