April 4th, 2024
Enterprise Manager may fail to send email notifications after update to 23.09.9.0.
ExacqVision support has identified an issue with failing email notifications after updating Enterprise Manager from a previous version to version 23.09.9.0 and up. This occurs when checking “Anonymous” as the send user, or additional configuration required for Exchange servers has not been completed.
NOTE: Email notifications have been confirmed to succeed using same SMTP configuration on version 23.06.2.0 but fails when update to 23.09.9.0 is completed.
Product
exacqVision Enterprise Manager Version 23.09.9.0
Steps to Reproduce
Update Enterprise Manager to version 23.09.9.0 from a previous version
Expected Results
Email notifications should continue to succeed with existing configuration.
Actual Results
Email notifications may fail with all or one of the following log errors: Failed email verification: SMTP AUTH extension not supported by server.Failed email verification: (550, b'5.7.60 SMTP; Client does not have permissions to send as this sender')Failed email verification: STARTTLS extension not supported by server.Failed email verification: (535, b'5.7.3 Authentication unsuccessful')
Solution
- disable “anonymous users” as send from address in Enterprise Manager and replace with an authorized SMTP user.
2. Turn on Basic Authentication method in Exchange/ SMTP server if option is available.
3. Make sure the user account sending notifications from Enterprise Manager has SMTP Authentication turned on in their exchange profile, and also that the “Send From” address used in Enterprise Manager was added to the exchange user as an email alias.