Category: Video Library

*** INTERNAL USE ***

On most networks changing an Illustra camera to Cloudvue Mode for C2C recording to Cloudvue is not an issue. But there is a multistep process when in the Fishers office due to network restraints.

When clicking on the Cloudvue tab within the camera’s web interface the camera tests that it has an internet connection since one is required to communicate with Cloudvue. It does this by pinging Google.com. ICMP is blocked on the Engineering network and so the pings fail, and the camera cannot be placed in Cloudvue mode.

Workaround

1. Place the camera on the Corporate network. You will probably need to use a network scanner, or the camera finder in Exacq on the Corporate network to find it’s IP address.
2. Once the IP has been found, log into the camera and go to the Cloudvue tab. Enter the details for the Cloudvue account. The camera will enter Cloudvue Mode and require a reboot.
3. Now move the camera back to the engineering network, which will allow it to stream to Cloudvue.