Category: Configuration

For the multi head camera when imported from a CSV file the client uses 4 camera licenses and not just one. This is true for all other manufactured multi head camera on the system in .CSV

Previously we did not support this in our client. Dev build 21.09.2294700.0 included the following fix:
Enhancement – Added support for importing cameras with multiple inputs.

This is the Licensing Miscalculation Referred to.

One problem you might encounter is that when adding the input to the CSV file it should not say INPUT 1, 2,3,4. to allow the Input Name to show up correctly.

The input name should only be 1,2,3,4.
See below example:

The reason why is that we convert that field to a number and when the camera comes back we match that number to the input number on the camera to determine if it’s the right input to set the name on.

Below is an example of what happened after we included the ability to import multi head cameras into the import of the CSV file.

Select the CSV file under “Camera Import” and it correctly identifies the columns (including Input) as shown in Fig 1.

The client correctly counts the camera as only one license. Though it says it imported 4 Cameras and confirmed it only used a single license shown in Fig 2.

The camera shows up only one time in the “Add IP Cameras” list. Fig 3.

The camera correctly shows four inputs under the “Camera Recording”. But it did not import the names. Fig 4.

As seen in Fig 3 The INPUT Column need to only add 1,2,3,4 and Not Input1,2,3,4.