Description It has been discovered that Illustra firmware SS018.24.03.00.0010 is missing key Cloudvue components and is there for NOT supported on C2C devices. The primary indicator is no data centers will be displayed when converting to Cloudvue mode. Products C2C#Illustra#DescriptionTCCF42V032IFS02IFS02-D12-ITA42MP , 2.7-13.5 MFZ , Mini-DomeTCCF44V032IFS04-D12-ITA44MP , 2.7-13.5 MFZ , Mini-DomeTCCF48V032IFS08-D13-ITA48MP , 3.6-11 MFZ , Mini-DomeTCCF42VI032IFS02-D12-OIA42MP… Continue reading Illustra Firmware Version SS018.24.03.00.0010 Not Supported on C2C
Category: Support
SEQ – A guide to initial configuration for debugging Enterprise Manager Logs
This guide will outline the steps needed to configure the tool SEQ on a PC in order to use scripts provided by Engineers at Exacq Technologies to aid in debugging Enterprise Manager Support Diagnostic Logs. Pre-Requisites: Initial installation and configuration steps in example – you could run the following commands:(use HTTP unless certs are configured)seqcli… Continue reading SEQ – A guide to initial configuration for debugging Enterprise Manager Logs
“Needs Prep” Seen On Hardware or Volume tabs
Description A few Customers have seen Needs Prep in the Exacq Client on the Storage Page under Volume and Hardware. The Drive Tab drives will all show healthy. The only issue seen is a false negative indicating that the Unit 1 c0/v0 shows “Needs Prep”, seen below. None of the drives listed under Unit 1… Continue reading “Needs Prep” Seen On Hardware or Volume tabs
Samsung QNV-C8083R showing a 401 Error and invalid Credentials in Exacq Client
Description After reboot of server or restarting the service the camera will exhibit a invalid credential along with a 401 Error. This was seen on a system that required restarting the system after every Windows Update. Product Steps to Reproduce Restart system and the camera would be locked out of the user attempt to log… Continue reading Samsung QNV-C8083R showing a 401 Error and invalid Credentials in Exacq Client
Global At Most Rule 30 Days
Description There are some reports that after setting up Global At Most Rules the data is not removing older content off the drives. For example if recording has been taking place for a year and Global At Most Rule is set up after a year of recording some of the older content is not being… Continue reading Global At Most Rule 30 Days
Exempt Files Targeted by Antivirus Scans
*** INTERNAL USE *** Antivirus Configuration As with all third-party software not on the Product Integration section, the user assumes the risk of software incompatibility with the exacqVision software suite. Therefore, if there is an inquiry on what an AV program found and is blocking we should open a ticket with engineering and confirm what the file… Continue reading Exempt Files Targeted by Antivirus Scans
Missing Help Menu Options
Description This article describes why some menu options may not appear to all users of the exacqVision Client software. Products Issue Expected Results Pressing the Show Help button provides many options, several of which link to useful pages on Exacq.com or the Exacq Support Portal. Actual Results Solution This is expected behavior when the exacqVision… Continue reading Missing Help Menu Options
“Camera Save Failed” Message When Adding Camera to Cloudvue Gateway
*** INTERNAL USE *** Description Getting a “Camera Save Failed” message when attempting to add a camera to a Cloudvue Gateway. Product Steps to Reproduce Expected Results Actual Results Solution
Arecont Camera 12176DN on firmware 65216 is Causing the Video Stream to Timeout
Description Arecont Camera 12176DN on fw 65200 is causing the video stream to time out and the stream is reconnecting. CGI access to the camera is fine. Product Steps to Reproduce Connect to the camera and let it record. The video stream is timing out and the stream is reconnecting. CGI access to the camera… Continue reading Arecont Camera 12176DN on firmware 65216 is Causing the Video Stream to Timeout
Windows Server 2022 Showing Only One Network Card
Description Some Exacq NVRs built with Microsoft Windows Server 2022 only acknowledge one network interface, rather than two, when being configured out-of-box. <br> Product Issue has been noted on BBE systems ASRock Industrial IMB-X1313 system boards, listed below. NOTE: Windows Server OS is an optional upgrade for many systems, so this will not apply to… Continue reading Windows Server 2022 Showing Only One Network Card