Title Can my NVR be Updated to Windows 10 Description For customers that would like to migrate from their current operating system to Windows 10, we offer a purchasable upgrade kit. However you should first determine if the system is compatible / eligible for the upgrade. Product exacqVision ServerUbuntu Windows 7 Windows Embedded 7 (WES7) Solution… Continue reading Can my NVR be Updated to Windows 10
Category: Support
Sending Notifications With Gmail in Exacq
Description You can configure an ExacqVision system to use Gmail SMTP Server to send an e-mail notification when an event occurs. Product ExacqVision Desktop Client Solution Google has announced starting May 30, 2022, They will no longer support the use of third-party apps or devices which ask you to sign in to your Google Account using… Continue reading Sending Notifications With Gmail in Exacq
Troubleshooting E-Mail Message Profiles
Description Troubleshooting notification e-mail server configuration settings when e-mail message profile tests fail. Product ExacqVision Client Solution If the profile test fails, review the exacqVision Verbose System Logs (Configuration > YOURSERVER > Systems Logs tab) for information about the cause. Pro Tip: Filter the displayed search results for entries relevant to notifications by typing… Continue reading Troubleshooting E-Mail Message Profiles
exacqVision S2 OVID Driver for Linux Fails to Install
Description The exacqVisionOVID.deb file available at https://exacq.com/reseller/exacqVisionOVID.deb fails to install on both Ubuntu Linux 18.04 and 20.04. Product Steps to Reproduce Expected Results The OVID package installs successfully Actual Results The install fails with the following error. Solution Run the following commands. NOTE: ./cfgedit still fails to work but caja can be used to edit ovid.ini See trac Ticket #23269 for… Continue reading exacqVision S2 OVID Driver for Linux Fails to Install
Enabling / Disabling SSH on ExacqVision Linux Server
Description SSH is installed on ExacqVision Servers at the time of manufacture; however, for security purposes, SSH is disabled. To enable remote administration of your ExacqVision system via SSH, it must first enabled. Product Linux (Ubuntu) Solution Using Exacq Linux Utilities Using scripts To Enable To Disable Installing the Package Using Terminal To Enable sudo… Continue reading Enabling / Disabling SSH on ExacqVision Linux Server
exacqVision sysprep Error “Failed to Write Model number”
Title exacqVision sysprep Error “Failed to Write Model number” Description During a full re-image of an exacqVision Server, while doing the sysprep, an error occurred “failed to write the model number” (see Figure 1) Product exacqVision Server Solution It was discovered that the integrator was using the wrong iso file for the… Continue reading exacqVision sysprep Error “Failed to Write Model number”
Reverting to Apache Solr After Updating to ElasticSearch (Windows and LINUX)
IMPORTANT: It is advised to update to 22.3.0 so the customer have the capability of doing a backup, then proceed with the update to the version which uses elastic search. Prefix: It is not advised to revert back to a version using Apache Solr unless necessary. It is safer to do a fresh install if… Continue reading Reverting to Apache Solr After Updating to ElasticSearch (Windows and LINUX)
Windows Remote Desktop Connection/RDP Not Working
Title Windows Remote Desktop Connection/RDP Not Working Description This has been observed after the Operating system has been updated to Windows 10 on exacqVision Servers using the Win10 upgrade kit. Product Windows 10 Remote Desktop Connection RDP Solution Make sure you have run the Deploy clean-up script as per the exacqVision field recovery instructions. Check the desktop and… Continue reading Windows Remote Desktop Connection/RDP Not Working
LDAP Users Cannot Create User Views
Title LDAP Users Cannot Create User Views in Exacqvision Client Description Users logged in using LDAP cannot create user views in the exacqVision Client Product exacqVision Client Steps to Reproduce Login in as a exacqVision (not LDAP) userCreate a user view if there aren’t anyThere needs to exist at least one user view… Continue reading LDAP Users Cannot Create User Views
Audio Out of Sync on Exported AVI Files
Title Audio Out of Sync on Exported AVI Files Description When playing back exported AVI files the audio is out of sync. Product exacqVision Client Steps to Reproduce From exacqVision Client export a file containing both Video and Audio saving as AVI Playback the the AVI file Expected Results Audio is synced with… Continue reading Audio Out of Sync on Exported AVI Files