Category: Support

Changing the Default Export Location

On a Windows-based Exacq NVR, video exported from the exacqVision Client is saved by default to the “exacqVision Files” directory in Documents for the current Windows user. A Windows user logged as a Kiosk user, or logged in to a restricted operating system account cannot select a different directory when saving the exported file, but Windows… Continue reading Changing the Default Export Location

Camera Time Stamp Off by Years

Some cameras, particularly AXIS and Sony models, display an OSD date with an incorrect year. The time and date of the camera might be set to GMT and the Windows time is correct on the server, yet the OSD on the screen shows something like March 2, 2001. <br> This is usually a result of… Continue reading Camera Time Stamp Off by Years

Panasonic Cameras Cannot be Found Using an IP Camera Finder after 20 Minutes

Panasonic cameras stop responding to the IP camera finder after they have been powered up for 20 minutes. This applies to the finder in exacqVision Client and the Panasonic search software. <br> To find a camera that has been powered up for 20 minutes or more, restart the camera to reset the timer. <br>

AXIS Camera Cannot be Found Using Find IP Cameras

Many switches and routers have a feature called IGNP Snooping that can interfere with Find IP Cameras. If all other troubleshooting procedures for finding AXIS IP cameras fail, change the IGNP Snooping setting on the switch or router. Then try Find IP Cameras again. <br>

Enabling Font Smoothing

Operating systems display text in the form of glyphs. You can view these on Windows systems using the included Character Map tool. Each character is a glyph; a visual set of pixels that represents a character. While this method is easy to display, it could result in text with a “jagged” appearance depending on your… Continue reading Enabling Font Smoothing

Time Settings and Time Zone Information

Background Information The Windows or Linux (Ubuntu) operating system time of your exacqVision Server host should be set to the local time and time zone where it is located. It is often desirable to synchronize the system to a central time server, rather than rely on the internal clock of the recording server. There are… Continue reading Time Settings and Time Zone Information