Category: Support

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Knowledge Support Support exacqVision Server Categories Products

Get the Monitor Size (resolution) Back for Linux Sy stems

The monitor can get stuck in 640*480 mode if the system is booted with no monitor connected.

To get the monitor size back for Linux systems, complete the following steps after opening Terminal:

  1. Type cd /etc/X11
  2. Type sudo mv xorg.conf xorg.bak.conf
  3. Restart the system with a monitor attached.

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Get-the-Monitor-Size-resolution-Back-for-Linux-Systems.pdf
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Knowledge Support Support exacqVision Webservice Categories Products

Configuring ExacqVision Web Services on a Linux system (Legacy)

Versions 2.10 to 7.8

To configure exacqVision Web Services older than version 7.8 on a Linux system, complete the following steps (instructions for previous versions can be found at the end of this article):

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  1. Install the exacqVisionWebService.deb file.
  2. In a Terminal window, type the following to ensure the service starts every time the system is started: sudo /usr/local/exacq/webservice/service.sh automatic
  3. Type the following to start the Web Server: sudo /usr/local/exacq/webservice/service.sh start
  4. You should now be able to open a web browser on the server and type http://127.0.0.1 as the URL to access the Web Service. Click on the Web Service Configuration link in the bottom-right corner.
  5. Enter the username admin and the password admin256 to log in.
  6. Open the Servers page to add exacqVision servers or change settings for current servers. Click on Update Configuration and then confirm to restart the Web Service after each configuration change.
  7. You can change the Web Service listen port on the Basic Service Configuration tab.

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Versions 2.10 or earlier

To configure exacqVision Web Service version 2.10 or earlier on a Linux system, complete the following steps:

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  1. Install the exacqVisionWebService.deb file.
  2. In a Terminal window, type the following: sudo /usr/local/exacq/webservice/service.sh stop. (If you see an “unable to resolve host” message, disregard it.)
  3. Enter admin256 for password. When you enter the password, characters are not displayed on the screen; simply type the password and press Enter.
  4. Type the following: sudo gedit /etc/webservice.conf.
  5. Leave the IP address and port the same in this field.
  6. If you want the Web Server to log in automatically without requiring a username and password, change PassthroughEnabled=0 to =1. Then enter the username and password that you would like to use. Be sure this is a valid user and password in the exacqVision software.
  7. Click Save and close the text editor.
  8. In the Terminal, type the following to ensure the service starts everytime the system is started: sudo /usr/local/exacq/webservice/service.sh automatic
  9. Type the following to start the Web Server: sudo /usr/local/exacq/webservice/service.sh start

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You should now be able to open a web browser on the server and type http://127.0.0.1 as the URL to open a login page (or passthrough page) with the option to run the simple or advanced interface.

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Categories
Knowledge Support Documentation Support exacqVision Server Products

Assigning the Device Number to an eDVR Board in Linux

To assign the device number to an eDVR board in Linux, complete the following steps.
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NOTE: This process is usually required when replacing or adding boards. This is the same as using Control Center in Windows.

  1. Exit the ExacqVision software.
  2. Open the Terminal from Start>Accessories>Terminal.
  3. Type the following to stop the Exacq Service: sudo /etc/init.d/edvrserver stop
  4. Type the following: sudo /usr/local/xdvapi/bin/startxdvmods
  5. Type the following to detect an initialize the boards in the system: sudo /usr/local/xdvapi/bin/startxdvccl. This will remove the old entries for the board and check for any existing boards.
  6. Type the following to stop the XDV: sudo /usr/local/xdvapi/bin/stopxdvmods
  7. Type the following to start the Exacq Service: sudo /etc/init.d/edvrserver start

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You should now be able to launch the exacqVision software and see your boards.
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Knowledge Support Support exacqVision Server Categories Products

Disabling a Drive via XML (Windows)

To disable a drive in a Windows exacqVision Server via XML, complete the following steps:

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  1. Before editing any configuration files directly, stop your exacqVision Server. Open Control Panel and then the Administrative tools (you might have to select Classic View to see the option).
  2. Open the Services link and find exacqVision Server. Right-click and select Stop.
  3. Browse to the C:\Program Files\exacqVision\Server directory.
  4. Right-click on the psfpi.xml file and select Open With.
  5. Select Notepad or Wordpad from the list. The file will list your drives in text form.
  6. Find the drive that you need to disable and change the Enabled=”1″ to Enabled=”0″.
  7. Save the file and close the editor.
  8. Restart exacqVision Server.

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Disabling-a-Drive-via-XML-Windows.pdf
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Knowledge Support Support exacqVision Client Categories Products

Changing the Default Export Location

On a Windows-based Exacq NVR, video exported from the exacqVision Client is saved by default to the “exacqVision Files” directory in Documents for the current Windows user. A Windows user logged as a Kiosk user, or logged in to a restricted operating system account cannot select a different directory when saving the exported file, but Windows users with Administrator privileges can select another directory.

On a Windows machine, an administrator may change the default export location within the Windows registry.

WARNING: Only experienced administrators should edit the registry. Incorrect edits can cause drastic changes in the operating system or the OS may fail to work altogether if the wrong keys are changed. Before you edit the registry you should export a copy of the key(s) you plan to change so that this can be restored if problems are encountered.

To change the default export location edit the following key/value pair.

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders\Personal

Note: In Linux/Mac systems we write exports to the $HOME/exacqVision Files directory.

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Knowledge Support Support Categories Products exacqVision Integrations

Camera Time Stamp Off by Years

Some cameras, particularly AXIS and Sony models, display an OSD date with an incorrect year. The time and date of the camera might be set to GMT and the Windows time is correct on the server, yet the OSD on the screen shows something like March 2, 2001.

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This is usually a result of European Date Formatting (dd/mm/yy). Set the camera to USA date format (mm/dd/yy) to resolve the issue.

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Camera-Time-Stamp-Off-by-Years.pdf
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Knowledge Support Support exacqVision Client Categories Products

H.264 General Information Only (Axis Do Not Share)

H.264-General-Information.pdf

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Knowledge Support Support exacqVision Client Categories Products

Video has a Green Hue (Possibly with Red or Pink Lines)

If video has a green tint and possibly pink or red lines, set VGA Acceleration Mode to None on the Client page.

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Video-has-a-Green-Hue-Possibly-with-Red-or-Pink-Lines.pdf
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Knowledge Support Support Categories Products exacqVision Integrations

Panasonic Cameras Cannot be Found Using an IP Camera Finder after 20 Minutes

Panasonic cameras stop responding to the IP camera finder after they have been powered up for 20 minutes. This applies to the finder in exacqVision Client and the Panasonic search software.

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To find a camera that has been powered up for 20 minutes or more, restart the camera to reset the timer.

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Panasonic-Cameras-Cannot-be-Found-Using-an-IP-Camera-Finder-after-20-Minutes.pdf
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Knowledge Support Support exacqVision Server Categories Products

AXIS Camera Cannot be Found Using Find IP Cameras

Many switches and routers have a feature called IGNP Snooping that can interfere with Find IP Cameras. If all other troubleshooting procedures for finding AXIS IP cameras fail, change the IGNP Snooping setting on the switch or router. Then try Find IP Cameras again.

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AXIS-Camera-Cannot-be-Found-Using-Find-IP-Cameras.pdf