Category: Support

ExacqVision Client Auto-start on Linux-based Systems

Every ExacqVision server is preconfigured to automatically start the ExacqVision Client software after system startup. To disable this feature, run the following commands in a Terminal console: sudo mv /home/user/.config/autostart/evc.desktop /home/user/.config/autostart/evc.bak<br>sudo mv /home/admin/.config/autostart/evc.desktop /home/admin/.config/autostart/evc.bak <br> To reverse this procedure, run the following commands: sudo mv /home/user/.config/autostart/evc.bak /home/user/.config/autostart/evc.desktop<br>sudo mv /home/admin/.config/autostart/evc.bak /home/admin/.config/autostart/evc.desktop <br> To configure ExacqVision Client… Continue reading ExacqVision Client Auto-start on Linux-based Systems

Motion Not Recorded

Are you seeing colored borders around the live video panels in the exacqVision Client when motion appears to be occurring? <br> Yes: Go to the Camera Time section below.No: Go to the Motion Area section below. NOTE: If the camera is configured to detect motion and also configured for Free Run recording on its schedule… Continue reading Motion Not Recorded

Cannot Connect to IP Camera

Step 1 – Verify Camera Compatibility Use the exacqVision IP Camera Integration database to confirm that the camera is supported for the exacqVision Server version being used. To determine the server version, refer to the article How can I find the version of my exacqVision Client, Server, or Web Service software?. If the camera is… Continue reading Cannot Connect to IP Camera

Arecont Panoramic Cameras Disconnecting from exacqVision

This article is applicable to Arecont Panoramic 8xx5 and 20xx5 series cameras. The issue appeared during testing of the following specific models: –8185 with 65043 firmware –8185DN with 65170 firmware –20185DN with 65170 firmware When you open an Arecont Panoramic camera’s web page, exacqVision could lose its connection to the camera because of different image… Continue reading Arecont Panoramic Cameras Disconnecting from exacqVision

Enabling PTZ on a Camera Connected to an Axis Encoder

To enable PTZ functionality on a PTZ-enabled camera connected to an exacqVision system through an Axis encoder, you must install and configure the appropriate PTZ driver on the encoder. To do this, complete the following steps: Download PTZ drivers from the Axis web site. You must know the encoder series and model, along with the… Continue reading Enabling PTZ on a Camera Connected to an Axis Encoder

exacqVision Drives Incorrectly Marked as Read Only in Ubuntu Linux

If a hard drive in an Ubuntu Linux-based exacqVision system has an error in its file system, it could be marked as read only. This could cause a failure in the process of storing recorded video. Starting with version 4.9, exacqVision detects whether a drive is read only. To determine whether a hard drive is… Continue reading exacqVision Drives Incorrectly Marked as Read Only in Ubuntu Linux

Supporting HDD SMART Data on Third-party Hardware

When installing ExacqVision Server software, including its System Management plugin on third-party hardware, you should aim to use a RAID controller used in Exacq manufactured systems, which include: If a different controller (or no drive controller) is used, the behavior of the system will vary. SMART data from a drive controller is handled by Smartmontools.… Continue reading Supporting HDD SMART Data on Third-party Hardware

ExacqVision Audit Trail

The ExacqVision Audit Trail tab allows you to view a log of various actions performed by users on an ExacqVision Server via their client connection. The Audit Trail tab is found on the System Information page (click the system name in the site tree to view the page). NOTE: Audit Trail is not available in… Continue reading ExacqVision Audit Trail

Enabling Arecont Extended Motion Detection on exacqVision Systems

Some Arecont IP cameras have an Extended Motion Detection feature that offers more granularity to the motion-detection grid. This feature is supported in exacqVision Server version 4.7.1.27101 and later. To enable the feature for use with exacqVision systems, complete the following steps: Open the camera’s configuration web page.Open the Motion_detector window.Select Enable Extended Motion Detection… Continue reading Enabling Arecont Extended Motion Detection on exacqVision Systems