Category: Support

Adding a Hot Spare to an exacqVision System with LSI RAID

Purpose: This article explains the process of adding a hot spare to an existing array. This guide assumes that a new drive is added to at least one unused drive bay for use as a hot spare. Close exacqVision client, log out of the user account, and log in to the admin account.Minimize exacqVision Client and… Continue reading Adding a Hot Spare to an exacqVision System with LSI RAID

Protecting Linux-based exacqVision Systems from the “Ghost” Vulnerability

A critical vulnerability, commonly called “Ghost,” allows attackers to execute malicious code on Linux-based systems. For details on this vulnerability, see http://arstechnica.com/security/2015/01/highly-critical-ghost-allowing-code-execution-affects-most-linux-systems/.The following versions of Ubuntu already include protection against the vulnerability: <br> Ubuntu 12.04 LTS: libc6 2.15-0ubuntu10.10Ubuntu 10.04 LTS: libc6 2.11.1-0ubuntu7.20 <br> To determine the currently installed version of Ubuntu, enter the following command in… Continue reading Protecting Linux-based exacqVision Systems from the “Ghost” Vulnerability

Creating a New Array After LSI RAID Failure

Purpose In the event of a catastrophic failure of a RAID 5 or RAID 6 array on an LSI RAID controller, this guide will explain how to remove the failed array and set up a new one. <br> Step 1: Identify the failed array In the exacqVision Client, open the Config (Setup) page, identified by the gears… Continue reading Creating a New Array After LSI RAID Failure

exacqVision Installation Fails Because Existing exacqVision Client Instance Remains Open

All instances of exacqVision Client must be closed before successfully upgrading a client installation. The installer normally detects these instances and prompts the user to close them before proceeding. <br> If an exacqVision Client installation is configured to receive VideoPush information from another client, the exacqVision installer will not detect the open client instance. This… Continue reading exacqVision Installation Fails Because Existing exacqVision Client Instance Remains Open

Upgrading Enterprise System Manager 2.4 or Older Version to ESM 3.0

To upgrade Enterprise System Manager (ESM) 2.4 or older versions to ESM 3.0, you should first upgrade to ESM 2.6, and then install ESM 3.0. <br> If you have already tried to upgraded ESM 2.4 directly to 3.0 and it has failed, complete the following steps: <br> Close the installer. <br> Verify that ESM services… Continue reading Upgrading Enterprise System Manager 2.4 or Older Version to ESM 3.0

Enterprise System Manager Licensing (Legacy)

When you receive an email with your Purchase ID, click the link to the activation website: https://ipkeydb.com/IPLic/ESM/. Open the Licensing page in Enterprise System Manager (ESM). Download the esm.id file from your ESM installation by clicking the link. In the web page that opens, enter the Purchase ID. Then browse your system for the saved esm.id file, and choose Convert… Continue reading Enterprise System Manager Licensing (Legacy)

Configuring SSL on an exacqVision Server for Active Directory/LDAP (Linux)

exacqVision 7.2 and higher: Check the box labeled “Use SSL” on the “ActiveDirectory/LDAP” configuration page, then press “Apply”. <br> exacqVision prior to 7.2: This article contains procedures for configuring SSL on exacqVision servers so that you can make Active Directory operations more secure.There are many ways to generate, install, and manage certificates in order to… Continue reading Configuring SSL on an exacqVision Server for Active Directory/LDAP (Linux)

Archiving Status: Target File Write Stalled (Linux)

Starting in exacqVision 6.6, the Archiving page can report a status of Failed – Target File Write Stalled. This status is displayed after 15 minutes of inactivity during an active archive task. While in this condition, archiving is stalled and hardware monitoring is stopped, but video recording continues normally. This condition affects only Linux-based exacqVision… Continue reading Archiving Status: Target File Write Stalled (Linux)

Auto Export to a Network Share from Linux-based Exacq Server

To configure auto export from a Linux-based Exacq Server to a network share, complete the following steps: (Windows procedure here)<br><br> NOTE: For Linux-based systems, this procedure is available in exacqVision Server/Client version 6.6 and later.<br><br> To remove the network target, complete the following steps: <br>