Category: Support

ExacqVision A-Series 4U Drive Replacement Guide

NOTE: This article assumes that you already know which drive number must be replaced, and that you have a replacement drive ready to install in the system.NOTE: The photos in this article illustrate the replacement of Drive 3.To replace a hard drive in an exacqVision A-Series 4U system manufactured on or after 07/30/2015, complete the following steps:… Continue reading ExacqVision A-Series 4U Drive Replacement Guide

ESM Event Timestamp Incorrect After Time Zone Change

If you change the time zone on a system running Enterprise System Manager (ESM), the timestamp of ESM events might not match the time that the events actually occurred. <br> When ESM services are started, ESM reads the timezone configured in the operating system. If the system’s time zone is then changed, you must restart… Continue reading ESM Event Timestamp Incorrect After Time Zone Change

Exporting an exacqVision Camera List to Excel

Beginning with exacqVision version 7.8, use the ‘Export’ button on the ‘Camera Recording’ configuration page. If using 7.6 or lower, export an exacqVision camera list to Excel by completing the following steps: Highlight the cells that you want to export from the camera list.Right-click and select Copy Selection to Clipboard.Open Notepad (notepad.exe).In Notepad, press Ctrl+V. Alternatively, select Paste from… Continue reading Exporting an exacqVision Camera List to Excel

ESM 3.2 “Importer Processes Died” Warning

While running ESM 3.2 with exacqVision 6.8 servers connected, ESM importer log files could contain warnings stating that “Importer processes died.” If this occurs, upgrade to the following version (or later): https://exacq.com/evESM/exacqVisionEnterpriseSystemManager-3.2.4.77534.exehttps://exacq.com/evESM/exacqVisionEnterpriseSystemManager-3.2.4.77534.deb <br>

ESM 3.2 Creates Duplicate Events Every Hour

While running ESM 3.2 with exacqVision 6.8 servers connected, duplicate events could be created every hour. If this occurs, upgrade to the following version (or later):https://crm.exacq.com/release/Vision%20EnterpriseSystemManager/3.3.x/exacqVisionEnterpriseSystemManagerDev-3_3_10_77655.exehttps://crm.exacq.com/release/Vision%20EnterpriseSystemManager/3.3.x/exacqVisionEnterpriseSystemManagerDev-3_3_10_77655.deb <br>

Configuring Samba (SMB) Shares on exacqVision S-Series Enterprise Could Fail After Repartitioning a Drive

If an exacqVision S-Series Enterprise system is configured for Samba (SMB) shares, and then the number of partitions on the drive is changed, configuring a Samba share on the new partitions could fail. <br> As a workaround, first configure the new partitions for extended storage to ensure that partitions are properly formatted. <br>

Increasing the Number of Connections Allowed in ESM

If an Enterprise System Manager (EM) installation is using the Postgres database with 500 or more servers, you could see the following error in the log file: “OperationalError: FATAL: sorry, too many clients already.”To increase the number of connections allowed, complete the following steps: <br> Stop all ESM services (ExacqVision Enterprise Manager Importer, ExacqVision Enterprise… Continue reading Increasing the Number of Connections Allowed in ESM

Upgrading exacqVision Hybrid Systems to 64-bit

exacqVision 6.8, introduced a 64-bit version of exacqVision software, which improves operating system memory management for environments with high input/output demands. The 64-bit version is supported only on systems with s7DVR and tDVR capture boards (it is not supported on systems with eDVR, s6DVR, or xSDVR boards). <br> On IP-only exacqVision systems running 64-bit Windows, simply download and… Continue reading Upgrading exacqVision Hybrid Systems to 64-bit

What is the Outbound Connections Tab?

The Outbound Connections tab allows you to connect to services outside the system’s network, such as when you run Enterprise System Manager or other services in a cloud environment. To use this feature, click Enabled, enter the address of the cloud service, and click Apply. If you use a domain name for the address, exacqVision uniquely identifies… Continue reading What is the Outbound Connections Tab?