Affected platforms exacqVision web service 7.4 <br> Symptom The Axis dewarping library uses OpenGL and therefor will not work when launched as a Windows service or without access to X Windows in Linux. <br> Workaround Run the webservice as an application rather than a service. In Windows:1. Start => Run cmd enter2. Run the command… Continue reading Dewarping of Axis hemispheric cameras does not work through web service
Category: Support
Unable to start the ExacqVision Server service because of Event ID 7000
Important note before you begin – The following article contains instructions on how to edit the registry in Windows. The user assumes all risk when editing the registry as doing this can seriously affect how the system performs.Purpose: To explain the way to get the ExacqVision Server service to start when the message “X is not a… Continue reading Unable to start the ExacqVision Server service because of Event ID 7000
Create custom multistreams using profiles for Samsung cameras
The parameters of secondary streams (multistreams) that can be created in exacqVision are defined by the stream profiles defined in Samsung cameras. Samsung cameras ship with default profiles like H.264, MJPEG or mobile. These profiles each define a codec, default resolution and default framerate. For example the default camera profiles may not provide a second… Continue reading Create custom multistreams using profiles for Samsung cameras
How to enable the 2nd SD card slot for Edge recording on dual-slot equipped Axis cameras
How to enable the 2nd SD card slot for Edge recording on dual-slot equipped Axis cameras Some new Axis cameras come equipped with two SD card slots. By default exacqVision Edge will not recognize both slots. To enable the 2nd SD card slot for storage peform the following steps: 1. Using a web browser, open… Continue reading How to enable the 2nd SD card slot for Edge recording on dual-slot equipped Axis cameras
How to Expand an Array with an LSI Controller
Purpose: To show the process of adding a drive labeled Unconfigured Good to an existing array. This guide assumes that a new drive(s) has been added to at least one unused drive bay that will be used to expand.Modify the Drive Group If the server was shut down, close the exacqVision client and log out of… Continue reading How to Expand an Array with an LSI Controller
USB I/O Linux installer will not run when double-clicked
Affected Platforms Linux 12.04 and 14.04<br> Symptom You receive the following error when installing the USBDio installer in Linux: Could not open ‘exacqVisionDio.deb’ The package might be corrupted or you are not allowed to open the file. Check the permissions of the file.<br> Resolution You will need to install the package via the command-line. Here… Continue reading USB I/O Linux installer will not run when double-clicked
Active Directory & LDAP Best Practices
Introductiona. Benefits of Integrationb. exacqVision Server must have Enterprise licensec. Use groups on domain 1.exacqVision to AD/LDAP Data Flow 2.Configuration 3.Troubleshooting 1. Introduction For an organization using Active Directory (AD) for user management of information technology services, integrating exacqVision into the AD infrastructure can greatly simplify continuing maintenance of user access to your video management… Continue reading Active Directory & LDAP Best Practices
How to Submit Support Diagnostics
Choose the “Easy Support Video” link below to watch a video on how to submit support diagnostics and open a support case from the ExacqVision Client or see step-by-step instructions below. Exporting Diagnostics Submitting Diagnostics <br>
MAC Address Displayed as All Zeroes on Linux-based Exacq Systems
Virtual Server Verify that the Network Adapter type is “E1000”. Other adapter types, such as “VMXNET 3” will cause the MAC address to display all zeroes and will fail to load a license. <br> Physical Server If exacqVision Client displays a MAC address of 00-00-00-00-00-00 Linux-based systems manufactured by Exacq Technologies, it is likely that… Continue reading MAC Address Displayed as All Zeroes on Linux-based Exacq Systems
Should I upgrade the operating system of my exacqVision recorder to the next major version?
Should I upgrade the operating system of my exacqVision recorder to the next major version? Operating system vendors periodically release new major versions of their operating systems. A major version upgrade is generally identified as the first number of the version increasing (E.g. Ubuntu 10.04 to 12.04), or the name of OS changing (E.g. Windows… Continue reading Should I upgrade the operating system of my exacqVision recorder to the next major version?