There are two ways to modify the ports used by the Web Service: It is recommended to use the configuration interface, whenever possible. However, it is possible that you must hand edit the configuration in cases where the Web Service cannot start (for example, if there is a port conflict). This article provides instructions for… Continue reading How to change web service ports
Category: Support
Deploying Client Settings for 9.2 and Earlier
When deploying exacqVision Client installations there are no client settings deployed with the act of installation. In certain network environments it is desirable for system or network admins to wish to deploy settings such as the server addresses and login credentials to Client users. While settings such as this aren’t included with the installation it… Continue reading Deploying Client Settings for 9.2 and Earlier
How to update the exacqVision web server
Updating exacqVision Web Server version via Web Service Configuration Open your web browser and navigate to your exacqVision web server. <br> NOTE: If accessing from the computer hosting the exacqVision web service, the default address is http://127.0.0.1. If exacqVision Web Server has been configured to use a custom port that port number must appended to the address… Continue reading How to update the exacqVision web server
Enabling DHCP services on exacqVision recorders
Description Starting in exacqVision 7.4, the option to enable Dynamic Host Configuration Protocol (DHCP) services is provided. A DHCP server is used to provide IP addresses to any device on the network that requests address assignment.In exacqVision this feature can be used to more easily assign proper IP addresses to cameras. If multiple DHCP servers… Continue reading Enabling DHCP services on exacqVision recorders
Do not downgrade Illustra camera firmware on cameras that use iAPI3 interface
Affected Platforms Illustra cameras running firmware that supports the iAPI3 inteface, including the i625 PTZ, i825 Fisheye and 2/3/5 MP Pro series models. Description Do not downgrade the firmware on any Illustra cameras using the iAPI3 interface. This can cause corruption and some iAPI3 requests could return “Internal Server Error” messages. In some cases, video… Continue reading Do not downgrade Illustra camera firmware on cameras that use iAPI3 interface
Customizing Client Audio Alerts
The ExacqVision Desktop Client software has the ability to alert users with audio when using Event Monitoring. See the Client Help file, press F1, to learn how to set up Event Monitoring, or watch the Event Monitoring training video.Using audio alerts is a good way to bring attention to system operators when events of importance… Continue reading Customizing Client Audio Alerts
How do I register Onboard Kantech EntraPass Corporate Edition on an ExacqVision recorder?
Registering Kantech EntraPass Corporate Edition requires a Kantech certified dealer to obtain a registration confirmation code from Kantech technical support or from the Kantech website registration. To setup the Kantech EntraPass Corporate Edition software, view the complete installation guide or watch this short video to walk you through the installation process. The installation allows you to setup basic system components… Continue reading How do I register Onboard Kantech EntraPass Corporate Edition on an ExacqVision recorder?
Multistreaming and Auto-Context Switching
Multistreaming Multistreaming provides the ability to display or record camera video streams at alternative settings for a number of different use cases. Examples include: NOTE: Multistreaming is not available for exacqVision Start users and your cameras must support multistreaming. Refer to the IP Camera Integration database to search for supported camera models. <br> Adding Streams… Continue reading Multistreaming and Auto-Context Switching
Can I upgrade Onboard Kantech EntraPass Corporate Edition on an exacqVision recorder?
Upgrading Kantech EntraPass Corporate Edition requires a Kantech certified dealer to obtain a registration confirmation code from Kantech technical support or from the Kantech website registration. For more information on the upgrade procedure to Kantech EntraPass Global Edition, please refer to the Kantech Reference Manual, DN1415-1310 page 20. <br>
Can I install Onboard Kantech EntraPass Corporate Edition on an ExacqVision recorder I’ve already purchased?
No, Kantech EntraPass cannot be installed on recorders that were purchased prior to February 9, 2016 without the CSA option. If a server was previously ordered with the CSA upgrade, you can obtain the installation and registration code from Kantech technical support or from the Kantech website registration. You may also view the FAQ page on the ExacqVision… Continue reading Can I install Onboard Kantech EntraPass Corporate Edition on an ExacqVision recorder I’ve already purchased?