Video may be exported from exacqVision in different formats. The table below illustrates some of the differences in these formats. Multi-Camera: For the purposes of this article, multi-camera means many camera streams are combined into a single exported file. When exporting as .MOV, .AVI, or .MP4 each stream will end up as its own file.… Continue reading exacqVision Export Video File Types
Category: Support
How to Configure Suspect Tracking
How to configure suspect tracking Introduced in exacqVision 8.0, suspect tracking provides users with a visual method of following a person or object moving through several camera scenes. Suspect tracking is featured as a new tab on the camera settings page. If you already have cameras laid out on a map that includes the camera… Continue reading How to Configure Suspect Tracking
Setting up a secure ESM instance to see video with a configured web service
Product Note: As of version 5.12, ESM no longer utilizes a Web Service to directly stream live video. The instructions below only apply to version 5.10 and lower. Description Setting up a secure ESM to see video with a configured exacqVision Web Service. <br> How to set up a certificate for Web Service If your… Continue reading Setting up a secure ESM instance to see video with a configured web service
WD Firmware upgrade for 2TB RR02 drives
Firmware Issue Affecting2TB Western Digital Drives Exacq has been made aware of a firmware issue affecting 2TB Western Digital drives. This issue manifests itself on our exacqVision servers as a drive in the RAID Array going to ‘Unconfigured Bad’. While this is a recoverable error, due to the nature of the firmware issue with Western… Continue reading WD Firmware upgrade for 2TB RR02 drives
How to Enable ‘Check for Updates’ Behind Network Proxy
Exacq does not pull proxy settings from the LAN settings or Network Adapter settings. When ‘Check for Updates’ is selected it reaches out to Exacq.com to gather information on other versions of software, but if it is behind a network proxy it needs to know how to communicate with it. This requires creating an Environmental… Continue reading How to Enable ‘Check for Updates’ Behind Network Proxy
Creating a notification on IP Reconnection
The exacqVision software currently only sends notifications on the rising edge of a change in state, which allows it to send notifications on a loss in video or IP connection. In order to send notification on a reconnection we must detect the falling edge of the state change. This can be accomplished with a Source… Continue reading Creating a notification on IP Reconnection
Disable or Uninstall exacqVision Web Service
Description If you are not using the exacqVision Web Service and for cybersecurity reasons want to disable, you can either uninstall it or disable it from starting. <br> How to Disable the Web Service Windows Start -> Programs -> exacqVision Web Service -> Set exacqVision Web Service to start manually. Or Open Windows Services by… Continue reading Disable or Uninstall exacqVision Web Service
Exporting to USB drive
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Does ExacqVision support virtual servers?
You may choose to install ExacqVision on your own Virtual Machine (VM) image. Please click on the System Requirements link on the ExacqVision Professional product page for details on recommended operating systems and system resources. Note: We support ExacqVision software and it’s operation to the extent of our application. Exacq cannot support the deployment or… Continue reading Does ExacqVision support virtual servers?
Browser compatibility issues in ESM
Description In some versions of IE, the slide in module will not show up correctly. Also, in IE and Firefox, the calendar selection will not display. Using chrome will allow this functionality to display correctly. In the case of no slide in module for actions like scheduled updates, there is no choice but to use… Continue reading Browser compatibility issues in ESM