Category: Support

Drive not found HBA issue

Description The HBA (Host Bus Adapter) can get damaged by the HBA clamp. Specifically the SATA 3 port capacitor can get damaged. <br> Note: The damage to the HBA does not affect all units. This has been seen in a very limited number. The clamp is there for shipping purposes only can may be removed.… Continue reading Drive not found HBA issue

Kantech Onboard – Entrapass Web fails to start

If the embedded Kantech Entrapass Web fails to start properly on an exacqVision system, use the following procedure. 1. Go to the start menu and use the ‘run’ command to run regedit.2. This will bring up the registry editor. Navigate to the variable under HKEY_USERS/.DEFAULT/Environment.3. Client on the ‘XML’ name and delete that variable.4. Close… Continue reading Kantech Onboard – Entrapass Web fails to start

Connecting cameras over 100m in distance from G-Series PoE or Una recorders

ExacqVision G-Series PoE and Una recorders provide Power-over-Ethernet (PoE) ports for direct connections to cameras, rather than accessing cameras through a switched network. The TIA/EIA 568 standard provide that the maximum allowable length of a Cat5/5e or Cat6 cable is 100 meters (328 feet) for ethernet networks. To connect a camera farther than 100m away,… Continue reading Connecting cameras over 100m in distance from G-Series PoE or Una recorders

Automatic creation of Service Principal Name (SPN)

Starting with exacqVision 7.2, the server has the ability to automatically create its own service principal name (SPN). A valid SPN is required in order to enable single-sign-on. To enable this feature: Check the box next to “Permission to create SPN” on the LDAP/Active Directory settings page.Verify with your domain admin that the bind account… Continue reading Automatic creation of Service Principal Name (SPN)

Cannot clear a “Power Supply” alarm with USB DIO module attached

The alarm is being generated by the USB DIO module attached to the system. To remove: Windows If logged in as the OS user, close the exacqVision Client by pressing Alt+F4.Log out of the user and into admin by selecting Start > Log Out > select admin > type admin256 > press Enter. Note: admin256 is default. If this… Continue reading Cannot clear a “Power Supply” alarm with USB DIO module attached

Older Panasonic cameras cause Live555 server crash

There is a potential for discontinued cameras from Panasonic (i.e. WV-NS202A and WV-NW484) to cause the exacqVision server service to crash and thus reboot the system. This can be alleviated by: Disconnect the camera from the exacqVision Server through the exacqVision Client.Navigate to the camera’s webpage in Internet Explorer as Panasonic requires a pop-up window… Continue reading Older Panasonic cameras cause Live555 server crash

Expand an array with 3Ware

Before expanding your array, please consider the size of array that you are moving to. Changing the size of the array could cause issues if a new cluster size must be assigned: https://support.microsoft.com/en-us/help/140365/default-cluster-size-for-ntfs,-fat,-and-exfat <br> It is possible to expand an array with 3Ware using the 3DM2 web utility. Please follow the steps below to successfully… Continue reading Expand an array with 3Ware

Direct Archive Search Explained

exacqVision 7.8 introduced enhancements to video archiving to provide faster access to video and better manage bandwidth. Users closer to the archive location on the network can directly search video on the archive without routing data through the recorder. Direct archive search is available for any Exacq S-Series storage device and any third-party network share… Continue reading Direct Archive Search Explained

Motherboard drives displaying “Red” on Storage Hardware tab

Description Motherboard drives (including OS SSD) displaying “Red” on Storage Hardware tab <br> Platform Windows A-Series with HBA (more than 4 drives) <br> Steps to reproduce Shut down the Exacq server and remove power Note: Removing the power is the key part, just a normal shutdown will not produce this issue. <br> Expected result All… Continue reading Motherboard drives displaying “Red” on Storage Hardware tab